Customer Service Specialist

Job Title: Customer Service Specialist

Location: Raleigh, NC

Position Type: Full-time

Job Description

As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction and enhancing the overall experience of our clients. In this dynamic position, you will be the frontline representative of our company, responsible for addressing inquiries, resolving issues, and providing information about our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a prompt and professional manner.
• Resolve customer complaints and issues efficiently, ensuring a positive experience for all clients.
• Provide accurate information about products, services, and policies to customers.
• Maintain detailed records of customer interactions, transactions, and feedback in our CRM system.
• Collaborate with team members and other departments to enhance service delivery and problem resolution.
• Identify recurring customer issues and recommend improvements to processes or products.
  
  

Qualifications

• High school diploma or equivalent; a degree in communication, business, or related field is a plus.
• Proven experience in customer service or related roles, with a strong focus on customer satisfaction.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to empathize and relate to customers effectively.
• Ability to handle difficult situations and remain calm under pressure.
• Proficiency in using customer service software and tools, such as CRM systems.