Customer Service Representative

Job Title: Customer Service Representative

Location: New Orleans, LA

Job Type: Full-time

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team and help deliver exceptional support to our valued customers. As a key point of contact, you will be responsible for resolving inquiries and providing assistance through various communication channels, ensuring a seamless customer experience.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints effectively, utilizing problem-solving skills to find appropriate solutions.
• Provide accurate information regarding products and services, ensuring customers have a clear understanding of what is offered.
• Document customer interactions and feedback in the system for future reference and analysis.
• Collaborate with other teams to improve customer service processes and enhance customer satisfaction.
• Follow up with customers as needed to ensure resolutions are effective and satisfactory.
  
  

Qualifications And Skills

• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in a customer service role or similar position is required.
• Excellent verbal and written communication skills, with a strong command of language and grammar.
• Strong interpersonal skills and the ability to handle difficult conversations with professionalism and empathy.
• Proficient computer skills, including experience with CRM software and Microsoft Office Suite applications.
• Ability to work flexible hours, including evenings and weekends, if necessary.