Desktop Support

Arizona Department of Administration

Delivering results that matter by providing best in class support services.

Desktop Support

Job Location

Arizona Strategic Enterprise Technology office (ASET)

100 N. 15th Avenue, Phoenix, AZ 85007

Posting Details

Salary: Up to $64,808.00

Grade: 23

Open until Filled

Job Summary

Within ADOA, the Arizona Strategic Enterprise Technology office (ASET) has a mission to deliver forward thinking and secure IT solutions to state agencies through the expertise of a passionate and skilled workforce committed to superior customer service. This is fueled by a vision to become the information technology leader for the Arizona government, providing innovative and transformative services. ASET is currently looking for a System/LAN Administrator.

Job Duties

• Categorizes, isolates, and resolves network problems. Processes, documents, and coordinates resolution of trouble calls with help desk
• Implements software patches, security fixes, and tests and validates modified system configurations
• Ensures compliance with standards for systems software and documentation. Monitors system reliability and availability
• Responds promptly to customer needs and takes a customer centric approach to problem solving
• Solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Identifies opportunities for use of solutions to improve efficiency and reduce waste
• Other duties as assigned as related to the position
  
  

Knowledge, Skills & Abilities (KSAs)

Knowledge of

• Infrastructure technologies and in-house developed applications utilized in the enterprise
  
  

Skilled in

• Strong customer service
• Excellent interpersonal, written and oral communication
• Intermediate troubleshooting and conflict resolution
  
  

Ability to

• Balance, prioritize and organize multiple tasks
• Work collaboratively in teams and across organizations
• Synthesize feedback and adjust plans accordingly
• Build strong relationships inside and outside the organization
  
  

Selective Preference(s): * Bachelor's degree plus 3 or more years experience in systems administration (or equivalent experience)

Pre-Employment Requirements: * Background and reference check, including a state and federal criminal records check * Requires possession of and the ability to retain a current, valid state-issued driver's license appropriate to assignment. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records and must complete any required driving training (see Arizona Administrative Code R2-10-207.12)

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify)

Benefits

The Arizona Department of Administration offers a comprehensive benefits package to include

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program, learn more at
• hr.az.gov/family-leave-expansion)
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
  
  

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

• Participation in ASRS Lifetime Benefit Pension Plan after 27 weeks of employment
  
  

Contact Us

• If you have any questions please feel free to contact Christopher Langseth at [email protected] for assistance
• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer