Senior Operations Coordinator

About The Company

Valerie Health is reimagining how independent specialty practices operate by using AI to modernize patient and provider communication interfaces, provide better care, and drive operational efficiencies.

We’re led by founders with deep healthcare and tech experience: Pete Shalek, a repeat founder and operator with two health tech exits (including a $600M acquisition by Optum), and Nitin Joshi, who has helped bootstrap and scale several 0–1 and 1–100 businesses, including Uber Eats, Uber Health, Stripe Connect, and Bridge ($1.1B acquisition by Stripe).

We’re scaling rapidly, automating tens of thousands of tasks each week less than a year post-launch, and growing 50%+ month-over-month.

We’re backed by General Catalyst, Primary Ventures, BoxGroup, and leading angels, including the founders of One Medical and Oscar.

Join us to build the operational backbone for independent practices and shape the future of modern healthcare.

About The Role

Our Operations team is the backbone of our healthcare platform, ensuring seamless data flow between our technology and partner medical practices.

As a Senior Operations Coordinator, you’ll be a trusted lead on the frontline delivery operations team, owning high-priority workflows, supporting newer team members, and helping uphold daily quality. You’ll serve as a go-to operator during live coverage and help identify trends that improve how we work. This role offers opportunities to grow into specialization or leadership over time, but most importantly, it’s for someone who takes pride in operational excellence and wants to make a difference in healthcare.

What You’ll Do

• Deliver Operational Excellence: Accurately and efficiently process complex and high-volume tasks related to referral and clinical data workflows.
• Own Shift-Level Execution: Serve as a shift lead, helping to monitor SLA progress, field questions from peers, and escalate blockers to site leadership as needed.
• Mentor and Support Peers: Help onboard new hires, reinforce best practices, and ensure team members are set up for success during live shifts.
• Maintain High Quality: Set the bar for accuracy and consistency, flagging quality issues and assisting in calibration and process documentation.
• Collaborate Across Teams: Work with Ops, Product/Engineering, and Customer teams to improve workflows, resolve issues, and enable customer implementations.
• Handle Operational Exceptions: Confidently manage outlier cases and serve as a problem-solver for your shift.
  
  

About You

Experience:

• 3+ years in operations, administrative workflows, medical documentation, or customer service in a structured, high-volume environment
• Experience supporting or leading shift-based teams, QA efforts, or workflow escalations
• Familiarity with EMRs, HIPAA compliance, or healthcare processes preferred
  
  

Attributes:

• Detail-Oriented: You’re reliable, accurate, and catch what others might miss
• Executional Drive: A focus on getting things done, moving quickly, and delivering for our partners
• Team-First Mentality: You raise the bar for others, not just yourself
• Growth Mindset: You are eager to learn new approaches, seek feedback, and continually improve skill sets.
• Thrive in Ambiguity: Can work in the dynamic nature of a startup, seeing change as an opportunity
• Strong Communicator: You’re clear, concise, and comfortable relaying info across teams and levels
  
  

Compensation & Benefits

• The compensation range for this position is between $50,000-65,000 annually + equity and benefits
• Help establish and shape Valerie Health’s Chattanooga hub
  
  

Compensation Range: $50K - $65K