Billing Supervisor

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Job Type

Full-time

Description

Description

Orthodontic Experts is a busy and fast paced orthodontic office. We are looking for the best of the best to join our team; with 14 offices in the greater Chicagoland area and 2 offices in Colorado. This year we are on track to open additional offices!

We currently have an exceptional billing staff, and are on the search for a Leader that can guide, empower and support the team.

Responsibilities

This position is responsible for analyzing patient accounts, escalation calls, monthly collection reporting, organizing and development of the department, and all activities related to billing and revenue.

• Other responsibilities include but are not limited to:
• Managing analyzing and overseeing all daily operations of the billing team
• Oversee insurance verification, prior authorizations, coordination of benefits, and appeals.
• Ensure accurate billing using CDT codes, modifiers, and orthodontic-specific protocols.
• Manage claims submission, denial management, payment posting, refunds, and patient billing.
• Prepare and deliver accurate month-end reporting
• Monitor AR aging reports and develop strategies to reduce outstanding balances.
• Ensure compliance with HIPAA, federal/state overpayment rules, and payer requirements.
• Lead, train, and mentor billing team members while creating SOPs for billing and collections.
• Balance empathy with firmness in patient financial escalated discussions.
• Utilize practice management systems (e.g., Ortho2), clearinghouses, and reporting dashboards.
• Analyze KPIs such as Days in AR, Clean Claim Rate, Collection % of Net Production, and Bad Debt %.
• Communicate professionally with patients, insurance reps, and internal teams.
• Manage provider credentialing and re-credentialing processes with insurance companies, Medicaid, and other payers, including applications, updates, and tracking renewals.
  
  

Requirements

Qualifications

Qualifications Include

• 3–5+ years of billing experience in dental or orthodontics.
• At least 2+ years in a leadership or supervisory role.
• Strong knowledge of Medicaid (IL, IN, WI), Medicare, and commercial insurance.
• Experience managing revenue cycle in a multi-location practice.
• Proven track record of improving collections or reducing AR.
• Excellent communication and problem-solving skills.