Customer Care Guide (Technical Support) - Remote

MRF: 80199

Is This YOU? Then We Want to Meet You!

We are seeking a dedicated and knowledgeable Customer Care Guide (Technical Support) to provide exceptional assistance for both our cloud-based messaging platform and our email and digital marketing application. In this role, you will be the primary point of contact for customer inquiries, offering technical support and guidance to help users strengthen customer relationships and run effective marketing campaigns.

Requirements

• At least 1-2 Years of experience working with any SaaS Platform
• Has an Email and Digital Marketing background
• Has basic to advanced knowledge of any programming or markup languages (e.g. HTML, Javascript, C++, et al.)
  
  

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To

• Serve as the primary point of contact for customer inquiries and technical support.
• Provide expert support for Re:amaze CRM and GoDaddy Email & Digital Marketing platforms.
• Troubleshoot issues related to account access, email design, delivery, contact management, and automation tools.
• Guide customers in effectively using tools to build relationships and manage campaigns.
• Communicate solutions clearly and patiently to non-technical users.
• Contribute to improving customer satisfaction, retention, and loyalty.
• Demonstrate strong problem-solving, technical aptitude, and customer service skills.
• Show passion for helping others succeed, particularly small business owners and marketers.
  
  

Tech Checklist – Gotta Have It!

• A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.
  
  

Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First 30-60-90 Days at LTVplus: What to Expect

Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED