Director of Operations

Apply directly at: https://perccoffee.com/pages/careers

The core of our business is roasting, packaging, and distributing coffee. Your mission is to make that happen as efficiently as possible through continuous improvement of our ordering, inventory, production, and distribution systems.  

RESPONSIBILITIES

• Inventory management
• Maintain inventory of all green coffee, packaging, merch, brew gear, and packing items
• Maintain accountability of all items, ensuring valid tracking of all items leaving inventory 
• Collaborate with creative team to select vendors, finding the best cost and process for the best product 
• Compliance
• Ensure compliance with all local and national food safety and labor regulations
• Process improvement
• Track, analyze, and optimize order fulfillment times
• Minimize fulfillment errors
• Build and maintain operations and supply chain models in Google Sheets; you are the ERP
• Develop and implement plans for production to meet forecast sales growth
• Minimize COGS to meet or beat budget without sales-impacting stock outs
• Production planning
• Ensure adequate staffing for roasting, packing, and distribution
• Mitigate demand variance imposed by lumpy sales
• Oversee purchasing and maintenance of all production equipment
• Ensure roaster (machine) preventative maintenance is scheduled and executed
• Oversee facilities management, including access control, scheduled and unscheduled building maintenance, and work area optimization
• Production execution
• Plan and sequence production roasting, bag filling, and order fulfillment
• Compile and fulfill all orders from all channels within roast-to-ship and click-to-ship standards
• Directly lead and manage production manager(s)

KEY PERFORMANCE INDICATORS

• COGS vs budget (variance analysis)
• Share of orders fulfilled outside of click-to-ship target
• Share of orders fulfilled outside of roast-to-ship target
• Order error rate
• Sales missed due to stock-out
• Inventory on hand

REQUIREMENTS

• 2+ years experience in manufacturing or supply chain leadership
• Advanced degree in supply chain management, MBA with operations, supply chain, or process improvement concentration, or Six Sigma black belt certification with demonstrated application. 
• Passion for coffee
• Food safety certifications (may be completed upon hire)