Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Summary

The Project Implementation Specialist is responsible for the setup of projects. The Project Implementation Specialist may develop or amend the Operational Specification Documents (OSD) to define client expectations and liaise with other departments to ensure setup processes are correct and efficient for each department as well as to service client needs. The Project Implementation Specialist may create or amend customized requisitions, kit build and database configuration. This position will not require client interaction unless tasked with completing the OSD and Laboratory Manuals. Project Implementation Specialist may work with Associate Project Implementation Specialist, Senior Project Implementation Specialists, or Project Implementation Leads for daily tasks to complete the setup of a project. The following duties are normal for this position; however, they are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Responsibilities

Creates or assists with the development or amending of Operational Specification Documents to define client requirements
Interfaces with all internal functional departments to complete or assist with database setup and to communicate study needs to service client expectations
Secondary project contact with Sponsors and Contract Research Organizations to ensure appropriate communication channels are maintained and reporting schedules adhered to
Mentors and trains new team members
Creates or assists with the development or amendment of customized requisitions to fit client requirements
Creates or assists with the developement or amendment of customized kit builds to fit client requirements
Creates or assists with the developement or amendment of additional customized databse items to fit client requirements
Completes or assists in uploading finalized documents to SharePoint
Liaise with colleagues to ensure setup related tasks required have been performed
Attends as Subject Matter Expert for Project Implementation and provides necessary information to the Project Manager for all internal and external calls
Provides status updates to Project Management and Project Implementation Management on current state of setups
Submits OSD to Proposals team to ensure all changes have been applied to client budgets when responsible for OSD creation
Completes submissions to internal teams for responsible documents
Translates client requirements into actions for problem solving, issue resolution, or to provide requested information; often requires a creative approach to serving client needs while adhering to internal process and standards.
Ability to comprehend project specific budgets.
Works closely with Managers and Sr. Managers to assist in implementations, and train/develop towards advancement to Senior Project Implementation Specialist or Project Implementation Lead position
As assigned, may assist with implementation of low, medium and high complexity projects
Performs other related duties and tasks as necessary or as assigned

Education And Qualifications

Bachelor's degree (B.A./B.S.) from four-year college or university; and three years central laboratory experience or related clinical experience, including at least 2 years experience in study setup or project management.
Or an Associates degree (A.S) and 5-6 years central laboratory or related clinical experience, including at least 3 years experience setup related experience and/or project management experience.
Must be experienced in customer service and possess excellent organization and interpersonal, communication and problem solving skills.
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above. Clinical Research, Central Lab, and/or Project Management experience outside of LabConnect will be considered. Excellent organization, communication, multitasking skills. Advancement within Project Implementation would be dependent on individual performance within this role.

Required Skills

Excellent attention to detail, strong planning and problem-solving skills.
Excellent organizational and time management skills.
Excellent listening and verbal comprehension skills, including ability to translate client needs to team members.
Ability to make well-thought-out decisions and adapt to changing environments and requirements.
Self-motivating and ability to work well independently as well as using a collaborative team approach.
Ability to adhere to established timelines, processes and procedures.
Proficient in Microsoft Word, Excel, and database software.
Customer service/client relationship management skills.
Ability to comprehend project specific budgets.

Certificates and Licenses

None required.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, or technical procedures. Ability to write business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers and clients.

Math Ability

Ability to perform calculations and manage budgets. Ability to apply mathematical concepts to budget management for clinical trials and metrics analysis.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, the individual must have a working knowledge of Microsoft Office applications including word processing, spreadsheets, and PowerPoint. SharePoint and Microsoft Visio experience a plus.

Supervisory Responsibilities

Responsibilities may include training, and mentoring employees; planning, assigning, and directing work.

Read more below and get ready for your next great employment adventure!

Some of the Perks our LabConnectors Love:

Financial Security (base pay, 401k match and possible annual bonus eligibility)
Health Benefits beginning on date of hire
PTO plan plus 11 Paid Company Holidays and 1 day to Volunteer in your community
Short and Long-Term Disability, Life and AD&D
We celebrate our differences, which enrich our Culture

We are a growing and global team which Values People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always. In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities.

We believe in a friendly and collaborative environment with open lines of communication. Join our team and discover how your work can impact the lives of people all over the world.

It is the policy of LabConnect to provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Equal Employment Opportunity Posters:

https://www.dol.gov/agencies/ofccp/posters

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email talent@labconnect.com or call +1(423)722-3155.

For more information, visit www.labconnect.com

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