OVERVIEW: We are looking for a candidate responsible for supporting quality, food safety, and training initiatives across all company locations

REPORTS TO: Quality Manager

WORK HOURS: Monday – Friday

*Weekends/Holidays as needed based on project-related work*

LOCATION: Harrisonburg VA

Duties And Responsibilities

Assist in logging, investigating, and resolving customer complaints by leveraging camera systems, the Warehouse Management System (WMS), and collaboration with Supervisors and Managers to identify incidents and root causes.
Serve as the owner of the GOAT onboarding program, managing content, coordinating participation, and maintaining accurate program records to ensure a consistent and effective new hire experience
Investigate inventory discrepancies through WMS analysis and physical cycle counts, safely operating forklifts or turret trucks to access and verify stock in designated warehouse locations.
Apply knowledge of the Blue Yonder system to document operational processes and customer experience tasks with clear, step-by-step instructions to support training and process consistency across teams.
Support Team Member training on quality and food safety practices, Team Member safety protocols, and HR policies to ensure a safe, compliant, and well-informed workforce.
Participate in preparation for and execution of customer, regulatory, and third-party audits to ensure compliance and readiness.
Assist the Quality Manager with recurring, deadline-driven responsibilities including document reviews, pest control verification, inspections, risk assessments, and internal audits to maintain compliance with regulatory and industry standards.
Support the maintenance of the temperature and humidity monitoring system, including troubleshooting sensor issues and facilitating the NIST recertification process to ensure accurate environmental controls.
Contribute to ongoing quality testing initiatives such as benchmark data collection and temperature mapping to ensure alignment with quality standards.
Perform other duties and support additional initiatives as assigned to meet evolving business and operational needs

Minimum Qualifications

Organizational Skills – Strong ability to organize, file, and manage paperwork efficiently.
Communication Skills – Capable of clear, effective communication via email, phone, and in-person; comfortable leading training sessions for groups of employees.
Computer Literacy – Proficient in basic computer use with a willingness to learn new systems and software applications.
Multi-Tasking – Ability to manage and prioritize multiple tasks in a dynamic work environment.
Willingness to Travel – Must be willing to travel to various InterChange locations including Winchester, Front Royal, Verona, Lyndhurst, Portsmouth, and future sites as needed.
Valid Driver’s License – Must possess and maintain a valid driver’s license for travel requirements.

ADDITIONAL QUALIFICATIONS (desired, Not Required)

Blue Yonder Knowledge – Familiarity with or ability to quickly learn Blue Yonder (Warehouse Management System) to support investigations, training, and documentation.
Video Camera System Familiarity – Experience with or ability to learn InterChange’s video camera systems to assist in investigations and quality assurance tasks.
Equipment Operation – Ability to safely operate InterChange equipment, including forklifts and turret trucks, as needed for investigations and inventory verification.

Pre-employment Background Check, Drug Screening, And Physical Are Required.

All applicants must complete an application at www.interchangeco.com/employment to be considered.**

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Quality and Training Support Specialist