Lead Business Analyst - ECommerce

Job Details

Description

Begin your Composites One career today!

Position Overview

The Lead Business Analyst – Ecommerce is responsible for designing, delivering, and supporting solutions that enhance Composites One’s B2B Ecommerce platform and customer-facing digital processes. This role works closely with stakeholders to gather business requirements, translate them into functional solutions, and partner with technical teams to ensure successful implementation. The BA plays a critical role in optimizing the digital customer experience, supporting system performance, and driving continuous improvement.

Key Responsibilities

Solution Design & Delivery

• Design and deliver enhancements for the B2B Ecommerce platform to improve functionality and user experience.
• Collaborate with stakeholders to define and validate business and technical requirements.
• Translate requirements into functional designs and partner with technical teams on solution development.
• Execute and oversee testing, QA, and issue resolution.
• Support deployment activities including training and change management.
• Analyze system performance and metrics to recommend improvements.
  
  

Agile & Project Management

• Lead solution delivery through the software development lifecycle.
• Manage backlog prioritization and grooming with Product Owners.
• Partner with Project Managers and Scrum Masters to estimate, plan, and deliver projects.
• Manage small to mid-sized digital project initiatives.
  
  

Process Optimization & Documentation

• Identify and implement process improvements to increase team effectiveness.
• Document business requirements, user stories, journey maps, and functional designs.
• Review and analyze delivered solutions to ensure ongoing alignment with business goals.
  
  

Leadership & Collaboration

• Mentor junior team members and share best practices.
• Build and maintain strong relationships with stakeholders and cross-functional partners.
• Stay informed on Ecommerce and digital trends; contribute to strategic planning.
• Identify opportunities to enhance customer experience and business performance.
  
  

Expected Skills And Qualifications

• 10+ years of experience in IT, Digital Marketing, or Ecommerce.
• 5+ years of hands-on experience as a Business Analyst in B2B Ecommerce.
• Experience supporting business systems related to ERP, order management, shipping, pricing, billing, and customer service.
• Experience working with BigCommerce (or equivalent) Ecommerce platforms.
• Experience collaborating with offshore development teams.
• Strong functional analysis, solution design, and system troubleshooting skills.
• Proficient in data analysis, KPIs, and business reporting.
• Skilled in Agile methodologies and tools.
• Strong communication and collaboration skills across all organizational levels.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proficient in Microsoft Office Suite; experienced in Windows environments.
  
  

Preferred Skills And Qualifications

• BigCommerce platform experience strongly preferred.
• Experience with Google Analytics.
• Experience in global business environments.
• Background in Digital Marketing or Digital Consulting Firms.
  
  

Travel

• Ability to travel up to 10%.
  
  

The annual base salary range for this position is $150,000 - $180,000. The actual pay will be determined based on factors such as location, experience, skills, and qualifications. In addition to the base salary, employees may be eligible for discretionary bonuses and a comprehensive benefits package.

Discover a Fulfilling Career

At Composites One, our Team Members are the cornerstone of our success. Each role is essential in helping us provide exceptional service to our Customers. We cultivate a culture of empowerment and opportunity, fostering both personal and professional growth.

We believe in driving success and appreciating achievement. Our Team Members are eligible for annual bonuses and profit sharing because when the company thrives, we all benefit. Join us and be part of a Team where your hard work and dedication are valued, and together, we achieve great things.

Respect, Teamwork, and Communication are Woven into our Core Values:

Our guiding principle of Respect, Teamwork, and Communication embodies the spirit of our Core Values. We uphold these principles every day as we strive to make a positive impact for our Customers, our Team, and the world around us.

Benefits

Explore our comprehensive health, retirement, wellness, and professional growth programs in detail here.

Commitment to Diversity, Equity, and Inclusion

At Composites One, all qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, veteran status, disability, or other protected classification as defined by applicable law and regulation.

ADA Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request accommodation please contact the ADA Coordinator by email at [email protected].