Technical Support Engineer - Second Shift

Job Summary

As a Technical Support Engineer (TSE) on our 2nd shift ONTAP Core / Snapx team, you will provide technical support for issues ranging from mid-high-level complexity to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging the NetApp ONTAP Core, Snapx, Snapcenter, Trident, Kubernetes, VMWare, and Cloud product lines. A TSE at this level serves as a lead within the customer support team, ready to jump in when the most complex of cases arise and providing assistance to other Technical Support Engineers of varying levels. You’ll work side by side with your Escalation Engineers by providing valuable IT assistance and leadership while maintaining strong customer service relations. Support escalations can range from various hardware and software issues with NetApp FAS, AFF, C-Series and other storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues.

• This opportunity is located at the Research Triangle Park (RTP), NC campus, with a schedule of Mon-Fri 1pm-10pm ET. Our current work arrangement is a hybrid model, with a multiple-day in-office requirement.
  
  

Job Requirements

• Expertise in several of the following:
• NetApp FAS/AFF/C-Series Systems
• NetApp Storage System operating systems such as Data ONTAP or E-Series Operating System (EOS)
• Snapx, SnapCenter, Trident, and Operating systems including Vmware/Linux / Windows
• NFS, the UNIX remote file sharing protocol
• CIFS, the Windows NT remote file sharing protocol
• Cloud, Amazon Web Services, Google Cloud Platform, Microsoft Azure
• SAN connectivity methodologies for storage systems.
• NetApp solutions developed around specific applications involving SolidFire, E-Series and/or FAS storage systems
• Server / storage hardware troubleshooting. The usage of tools, logs, and support tools needed to analyze system issues (such as perfstat, packet traces, ASUP logs, etc.)
  

Education

Typically requires a Bachelor's degree and a minimum of 5 years of relevant experience; or equivalent combination of applicable education/training/certifications and years of applicable experience in a professional work environment

Compensation

The target salary range for this position is $100,000 - $129,000. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.

Submitting an application

To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.

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