Communications Switchboard Operator- Christ Medical

About the Job
Education/Experience Required
High School or equivalent. 1-2 years experience
Knowledge, Skills & Abilities Required
Types 30-40 WPM, preferred. Switchboard console operation. Ability to operate a computer terminal.
Customer Service, ability to work multiple phone lines, multi tasking and working well in a team environment a must.
Major Responsibilities
Ensure effective and efficient operation of paging system, AmCom Answering Service, Alcatel communication systems, and other department related equipment (fax, printers, computer, etc.)
Ensure the code team is dispatched following hospital protocol.
Notify Cardiac Cath Lab of emergency procedures to be performed on off hours.
Dispatch cardiac code team for Code Blue’s, processing through amcom paging terminal, and announcing over the intercom system. Notify Emergency department when a house doctor isn't available.
Ensure accuracy in department procedure during external/internal disasters.
Monitor bomb threat calls (i.e. taking notes, e.g., time, male/female, tone of voice, accent, etc.)
Make appropriate notifications when fire alarm is activated
Make appropriate notifications upon receiving a statement of severe weather
Make appropriate notifications upon receiving a statement of disturbance in progress
Log all information on pager swaps in pager log book accurately and in a timely manner.
Page physicians, staff, and family members of patients via public address system and house pagers, and page physicians long range when requested by staff
Provide accurate information to patients, staff, physicians, and the public, as requested
Make appropriate notifications for patient expirations.
Take messages for physicians, administration, managers, as a courtesy, when necessary
Accurately provide various general information to patients, staff, physicians, and the public, including , but not limited to; patient room numbers by referring to the AmCom computer system, physician office and service telephone numbers, visiting hours, hospital and professional building addresses, specific department and/or extension numbers to call for specific information or complaints, phone operation and paging instructions, pager numbers, by referring to directories or computer terminal.
Maintain department logs for various department procedures, equipment/ pagers/keys that Telecommunications releases for use by hospital staff
Maintain house physician’s pagers, keys for Telecommunications equipment room and physician’s call room, and register for sign out and return of all the aforementioned for referral, and to insure accountability for unreturned pagers and/or keys.
Maintain accurate information in department logs for replacement of patient phones, hard of hearing phones, TDD Units
Maintain accurate log of telephone system alarms and trouble for repair.
Maintain accurate log of all Code Blue’s for referral, as needed.
Accurately log all fire alarms, for referral, according to department procedure.
Physical Requirements And Working Conditions
Ability to process various calls in a courteous, rapid, and professional manner. Ability to maintain composure under stressful, emergency situations. Willing to work flexible hours, weekends, and holidays. Ability to prioritize work flow efficiently and effectively. Ability to sit for extended periods.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Addendum: ADDENDUM TO JOB DESCRIPTIONS RELATED TO PATIENT SAFETY Report patient safety events and near misses in timely fashion Adhere to all behavioral and procedural patient safety practices Promote culture of safety through identifying threats to patient safety and intervening to prevent patient harm Communicate openly and promote team work Report intimidating behavior and other threats to patient safety promptly
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
High School or equivalent. 1-2 years experience
Knowledge, Skills & Abilities Required
Types 30-40 WPM, preferred. Switchboard console operation. Ability to operate a computer terminal.
Customer Service, ability to work multiple phone lines, multi tasking and working well in a team environment a must.
Major Responsibilities
Ensure effective and efficient operation of paging system, AmCom Answering Service, Alcatel communication systems, and other department related equipment (fax, printers, computer, etc.)
Ensure the code team is dispatched following hospital protocol.
Notify Cardiac Cath Lab of emergency procedures to be performed on off hours.
Dispatch cardiac code team for Code Blue’s, processing through amcom paging terminal, and announcing over the intercom system. Notify Emergency department when a house doctor isn't available.
Ensure accuracy in department procedure during external/internal disasters.
Monitor bomb threat calls (i.e. taking notes, e.g., time, male/female, tone of voice, accent, etc.)
Make appropriate notifications when fire alarm is activated
Make appropriate notifications upon receiving a statement of severe weather
Make appropriate notifications upon receiving a statement of disturbance in progress
Log all information on pager swaps in pager log book accurately and in a timely manner.
Page physicians, staff, and family members of patients via public address system and house pagers, and page physicians long range when requested by staff
Provide accurate information to patients, staff, physicians, and the public, as requested
Make appropriate notifications for patient expirations.
Take messages for physicians, administration, managers, as a courtesy, when necessary
Accurately provide various general information to patients, staff, physicians, and the public, including , but not limited to; patient room numbers by referring to the AmCom computer system, physician office and service telephone numbers, visiting hours, hospital and professional building addresses, specific department and/or extension numbers to call for specific information or complaints, phone operation and paging instructions, pager numbers, by referring to directories or computer terminal.
Maintain department logs for various department procedures, equipment/ pagers/keys that Telecommunications releases for use by hospital staff
Maintain house physician’s pagers, keys for Telecommunications equipment room and physician’s call room, and register for sign out and return of all the aforementioned for referral, and to insure accountability for unreturned pagers and/or keys.
Maintain accurate information in department logs for replacement of patient phones, hard of hearing phones, TDD Units
Maintain accurate log of telephone system alarms and trouble for repair.
Maintain accurate log of all Code Blue’s for referral, as needed.
Accurately log all fire alarms, for referral, according to department procedure.
Physical Requirements And Working Conditions
Ability to process various calls in a courteous, rapid, and professional manner. Ability to maintain composure under stressful, emergency situations. Willing to work flexible hours, weekends, and holidays. Ability to prioritize work flow efficiently and effectively. Ability to sit for extended periods.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.
Addendum: ADDENDUM TO JOB DESCRIPTIONS RELATED TO PATIENT SAFETY Report patient safety events and near misses in timely fashion Adhere to all behavioral and procedural patient safety practices Promote culture of safety through identifying threats to patient safety and intervening to prevent patient harm Communicate openly and promote team work Report intimidating behavior and other threats to patient safety promptly
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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