Director of Dental Operations (26218)

GENERAL PURPOSE:

Under the direction of the Chief Operations Officer (COO) the Director of Dental Operations (DDO) oversees the day-to-day overall dental clinic operations to ensure delivery of quality patient care and maximum efficiency. The DDO directly oversees the work of all Dental Supervisors and manages all operations of the dental program. The DDO implements programs and projects as directed by the COO. In addition, this individual establishes key performance measures and conducts performance improvement activities. The DDO is responsible for ensuring that clinics meet all operational and financial goals and objectives set forth by the COO. The DDO ensures a satisfactory patient experienced and exhibits good judgement and professionalism with all staff, clinicians, patients, and the public.

MAIN RESPONSIBILITY & DUTIES:

• Implements business strategies to ensure that dental clinics meet all goals and objectives.
• Schedules and participates in performance improvement meetings with the COO and CDO and takes feedback to improve the performance of the dental clinics.
• Implements projects, programs, and performance improvement activities to achieve business efficiency, productivity, quality, and maximize access to care.
• Develops and implements action plans to address gaps in productivity and works in collaboration with the Director of Communications to develop strategies to improve lines of business performance.
• Participates in establishing the Dental Department budget annually.
• Works closely with all department directors and executives to coordinate clinical program activities and improve delivery of patient care.

• Oversees all Dental Supervisors
• Ensures care teams are functioning at an optimal level to meet staffing and workload requirements and supports the delivery of quality patient care.
• Mentors & coaches Dental Supervisors regarding business outcomes and metrics, patient satisfaction, and site management.
• Establishes performance goals and provides ongoing training & development to help meet personal and professional goals.
• Monitors resolution of employee conflict and ensures high employee morale.
• Conducts annual evaluations of the Dental Supervisors.
• Works with Human Resources to recruit, orient, and train assigned dental department staff
• Assists the Director of Quality to monitor quality patient care and implement quality improvement activities and quality assurance.
• Organizes patient satisfaction initiatives that lead to measurable improvement of patient experience outcomes.
• Under the guidance of the COO and CDO develops and implements dental operations policies and procedures.
• Ensures staff compliance with Ampla Health policies and procedures, HIPAA, federal, state, and local laws, and FQHC regulations.
• Exhibits high professionalism and courtesy when interacting with, providers, staff, patients, and Board Members.
• Upholds an environment of reward and recognition, collaboration, professionalism, and continuous improvement.
• Maintains and demonstrates professional relationships with vendors, payers, providers, local and state communities, and other stakeholders.
• Participates in all dental staff and provider meetings.
• Travels to all dental clinic locations at least once every 2 weeks.
• Directs the development & implementation of tracking systems to monitor patient care and follow-up.
• Directs the development and facilitation of in-service training and workflows for dental clinic operational staff.
• Facilitates management meetings and operational projects and committees.
• Participates in continuing education to improve skills and abilities to stay current on dental and new business technologies and best practices.
• Attends meeting.
• Other relevant duties as assigned.
  

QUALITIES & CHARACTERISTICS:

• Maintains a professional relationship and positive attitude with co-workers the public, patients and all Ampla Health’s staff, Board of Directors, and vendors.
• Maintains the highest professional ethics and is honest in dealing with people and is a model for all employees through his/her actions.
• Strives to learn more and is receptive to learning different ways of doing things.
• Displays enthusiasm toward the work and mission of Ampla Health.
  
  

PROFESSIONAL KNOWLEDGE, SKILLS & ABILITIES:

• Required: Master’s degree in health care administration, Public Health, Health Care Management, Business Administration, or equivalent.
• Minimum: Five years’ experience in management and leadership of dental or medical practices.
• Highly Desirable: Experience working in Federally Qualified Health Centers (FQHC)
• Ability to work collaboratively with multiple health professionals in a high demanding environment using tact, diplomacy, and discipline.
• Possess excellent interpersonal skills.
• Ability to understand and adhere to established Ampla Health policies, procedures, and protocols.
• Commitment to excellence and high standards.
• Excellent written & oral communication skills, and proficient computer skills in Microsoft Office.
• Strong organizational, problem solving, and analytical skills.
• Ability to manage priorities and meet deadlines.
• Good judgement and ability to make timely and sound decisions.
• Valid California Driver's License, proof of automobile insurance, and personal transportation.
  
  

COMMUNICATIONS SKILLS:

• Must be able to interact with co-workers, patient, and vendors courteously and calmly.
• Ability to communicate well with the public.
  
  

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

Works well with patients, co-worker, and vendors in a generally comfortable environment office. Employee must possess the following physical requirements:

• Ability to endure periodically prolonged sitting.
• Be able to move up to 25 lbs. (small equipment, supplies, etc.)
• Be able to hear staff on the phone and those who are served in-person and speak clearly in order to communicate information to clients and staff.
• Have vision which is adequate to read memos, a computer screen, registration forms and other clinic documents.
• Ability to use general office equipment such as a computer, copy machine, telephone, etc.
• Potential exposure to contagious/infectious diseases.
  
  

COMMUNICATIONS SKILLS:

• Must be able to interact with co-workers, patient, and vendors courteously and calmly.
• Ability to communicate well with the public.