Role Type: Full-time, temp to perm role

Location: Candidate must be willing to travel to our office in Des Plaines, IL to be considered as this is an in office role

Hourly rate: $25- $28/hour

Core Responsibilities

Manage large amounts of incoming calls and treat each caller with respect and empathy
Build sustainable relationships and trust with clients through open and interactive communication
Provide accurate, valid and complete information by using our firm’s case management software.
Handle client’s stressful situations, provide appropriate solutions and alternatives, and properly direct calls to the appropriate attorney.
Log customer interactions using our case management software.
Scan and route documents to the appropriate case using our case management software
Ask questions when unsure of our processes

Qualifications/Skills

1-3 years as a proven administrator/receptionist or alternatively, be highly organized, goal-oriented and willing to learn legalese to adapt to our industry.
Legal experience is a huge bonus
Arriving at work on time is important, i.e. 9:00am.
Must proofread and correct documents – electronic and paper – before documents leave our office
Empathetic and compassionate phone contact handling skills and active listening
Familiarity with personal injury law and workers’ compensation law and practices is a bonus
Client-oriented and ability to adapt/respond to different personalities of clients
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

Company Benefits/perks

Health Insurance (PPO or HMO)
Policies - Parental leave within discretion.
Retirement plan/401(k) plan with employer partial matching
If you have read this far, let us tell you our law firm is non-toxic and a wonderful atmosphere to work in.
There is no screaming, no yelling, no egos, and our firm acts in a professional manner.
We are very team-oriented and work well together.
We are looking for a candidate who wants to join a team and perform their role accordingly.
We also reward hard work and effort and accommodate people who want new challenges.
We do not pigeon-hole employees and upper management values input from all employees.
We encourage employees to ask questions

Legal Secretary/Receptionist

About the Job

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