Maintenance Supervisor

Job Details

Description

Maintenance Supervisor

CLASSIFICATION: Full-Time, Non-Exempt, Hourly, Plus Benefits Eligibility

COMPENSATION: $32 Per hour

WHO WE ARE: Redstone Residential is a national student and multi-family housing operator, managing more than 38,000 beds across 20 states. We are one of the largest third-party student housing management companies in the U.S. - and we're just getting started.

Our rapidly growing conventional housing portfolio reflects our ambitious, forward-thinking approach to real estate management. Headquartered in Provo, Utah, we combine industry-leading systems with a high-energy culture to deliver exceptional property performance and resident experiences.

Redstone's purpose is "to empower our people and elevate communities." We achieve our purpose by embodying our core values:

About

The team at Redstone Residential is enthusiastic, energetic, and passionate about what we do. The Redstone Way, our core operating principles, are as follows:

• We Are Believers
• We Communicate Authentically with Care
• We Stay The Course
• We Drive Performance
  
  

POSITION SUMMARY: The Maintenance Supervisor is primarily responsible for maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by ensuring that all resident maintenance issues are resolved expertly and efficiently.

RESPONSIBILITIES (Including But Not Limited To)

• Lead, schedule, and support the on-site maintenance team, ensuring timely completion of work orders and preventive maintenance
• Ensure that the property maintains an exceptional curb appeal by keeping the community grounds and buildings clean and properly maintained.
• Assist with basic repairs and other general maintenance duties.
• Consistently and genuinely demonstrate exemplary principles of customer service and teamwork.
• Maintain a safe, tidy and sanitary clubhouse, office, model, hallways and all other common areas.
• Ensure that the property is free of trash, debris and animal waste.
• Ensure that the grass and landscaping are well maintained, including the watering of flowers.
• Ensure the best possible appearance of each apartment prior to new resident move-in.
• Oversee apartment turnovers.
• Communicate with the Community Manager any problems with maintenance or curb appeal that requires further attention.
• Respond appropriately to emergencies, according to policies and procedures.
• Ensure understanding and compliance with all policies and procedures.
• Contribute to resident satisfaction by ensuring that customer’s expectations are met or exceeded.
• Participate in Redstone training as required.
• Diagnose and perform repairs and replacements on HVAC systems (split systems, heat pumps, rooftop units, etc.)
• Supervise HVAC installs, retrofits, and seasonal start-ups/shut-downs
• Conduct general property maintenance as needed (plumbing, electrical, appliance, carpentry, etc.)
• Maintain detailed records of equipment performance and repairs
• Ensure OSHA, EPA, and building code compliance
• Manage maintenance supply inventory and vendor relationships
• Participate in after-hours emergency on-call rotation
  
  

Qualifications

• Must have excellent customer service skills, strong attention to detail and basic maintenance skills
• Working knowledge of pool service/maintenance required
• 5+ years of experience in residential or commercial HVAC maintenance
• 2+ years in a supervisory or lead tech role
• Universal EPA 608 Certification
• Strong knowledge of HVAC troubleshooting, repair, and replacement
• Proficient in using mobile maintenance systems and work order tracking apps
• Valid driver’s license and reliable transportation
• Must be able to lift a minimum of 75 lbs. and work 8-12 hour standing shifts
  
  

Preferred

• HVAC trade school or journeyman-level training
• Additional certifications (e.g., NATE, OSHA 10/30, boiler license)
• Familiarity with multifamily/student housing property operations