Licensed Insurance Customer Service Representative

Please note: Candidates must have an insurance license to be considered for this role.

Position: Licensed Insurance Customer Service Representative

Location: Huntington Beach, CA

Pay: Up to $25.00/hour

Experience: Minimum 2–3 years of experience in a licensed insurance customer service role within the insurance industry.

Education:

• High school diploma required.
• Insurance license required. Personal Lines license required.
• Some college preferred.
  
  

Type: Full-time; Direct Hire

Schedule: Monday–Thursday, 9:00 AM to 5:00 PM | Friday, 9:00 AM to 4:30 PM

HB Staffing is seeking a Licensed Insurance Customer Service Representative (Personal Lines) to join a growing and dynamic team in a family-owned, supportive agency environment!

Job Description:

• Handle incoming calls, emails, and in-person client inquiries
• Assist clients with billing, claims, policy questions, and coverage changes
• Process applications, renewals, endorsements, and cancellations
• Provide quotes and educate clients on coverage options
• Maintain accurate client records in the agency management system
• Support agents with policy follow-ups and communications
• Perform policy reviews to support client retention
• Ensure compliance with underwriting and company guidelines
• Stay updated on industry changes and insurance products
• Provide friendly, efficient service with a problem-solving mindset
  
  

Position Requirements:

Hard Skills:

• Active Personal Lines License
• 2–3 years of licensed customer service experience in insurance
• Experience with client management systems (training provided if needed)
• Proficiency in Microsoft Office (Word, Outlook, basic Excel)
• Familiarity with Mercury or similar underwriting systems is a plus
  
  

Soft Skills:

• Excellent communication and multitasking ability
• Strong attention to detail and organizational skills
• Team-oriented and punctual
• Willingness to share knowledge and follow directions
  
  

Why Join Us?

• Small, supportive company culture
• Full health benefits paid upon hire
  
  

HB Staffing is a company of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how labor is bought, sold, and delivered to enable universal access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.