project manager, Supply Chain Continuous Improvement

Now Brewing – Project Manager, Supply Chain Continuous Improvement! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

We are looking for a Project Manager – Continuous Improvement (CI) who thrives on turning complex operational challenges into streamlined, high-impact solutions. In this role, you will not just manage projects. You will help shape the future of how our contact center and distribution network operate, driving meaningful improvements in efficiency, service, and cost.

If you’re energized by fast-paced environments, cross-functional collaboration, and the opportunity to evolve processes from good to great, this is your chance to leave a lasting operational footprint.

As a Project Manager, Supply Chain Continuous Improvement, you will…

Project & Program Delivery

• Lead end-to-end delivery of CI initiatives for Starbucks’ Logistics Solutions and Distributions teams.
• Manage a portfolio of improvement projects across Logistics Solutions and Distribution Operations
• Establish and maintain project governance, reporting, and stakeholder communication cadence
• Drive disciplined execution using Agile, Waterfall, or hybrid methodologies as appropriate
  
  

Continuous Improvement Leadership

• Identify, prioritize, and execute CI opportunities (process, cost, service, productivity)
• Apply Lean, Six Sigma, and Kaizen methodologies to deliver measurable outcomes
• Facilitate workshops (value stream mapping, root cause analysis, solution design)
• Ensure sustainability of improvements through standard work and performance tracking
  
  

Contact Center Optimization

• Improve efficiency, service levels, and agent experience
• Streamline case resolution workflows, reduce rework, and enhance customer journey touchpoints
  
  

Distribution Network Improvement

• Drive improvements in cost, accuracy, and service performance
• Collaborate with supply chain, transportation, and coffeehouse operations teams
  
  

Change Management

• Drive adoption of new processes, tools, and ways of working
• Support communication, training, and transition into steady-state operations
• Ensure alignment across teams to sustain change
  
  

We’d Love To Hear From People With

• 5+ years of experience in project management, continuous improvement, or operations transformation
• Proven experience delivering measurable results in contact center, supply chain, or distribution environments
• Strong expertise in CI methodologies, including Lean, Six Sigma, and Kaizen
• Proficiency in project management frameworks, including Agile, Waterfall, or hybrid approaches
• Relevant certifications preferred, such as PMP, CSM or PMI-ACP, Lean Six Sigma Green or Black Belt
  
  

Join us and be part of something bigger. Apply today!

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

• If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
  
  

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation or 1(888) 611-2258.