Network Engineer - II

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Network Engineer II.

Location: Richardson, TX.

Description:

• This engineering position supports the activation, migration, modification and/or troubleshooting of various Telecommunication VoIP services provided to our end-user customers and vendors in the Public Sector.
• Engineers manage a daily schedule of service activities and interact with multiple internal and external parties, performing configurations, modifications and deletions in Telecommunication's network and provisioning systems.
  
  

Responsibilities:

• Verify/validate order details and work scope, perform pre-install testing, resolve any issues that could impact service or delay the due date.
• Process telephone number ports and verify completion.
• Complete new telephone number activations.
• Complete service/TN migrations between different VoIP products.
• Complete the removal of system translations associated with service disconnects.
• Lead customer and vendor activation conference bridges.
• Perform call traces to verify correct end-to-end call routing... troubleshoot and resolve issues as necessary.
• Perform collaborative service installation and troubleshooting activities with peer work groups.
• Drive escalations with the appropriate internal/external teams for resolution.
• Complete all assigned tasks in Telecommunication's workflow systems within the required SLA.
• Document detailed notes in applicable engineering systems/applications.
  
  

Must Have Skills:

• Well-versed in overall telecommunications, particularly Voice over IP (VoIP).
• Strong customer service/vendor management experience.
• Willingness to work rotating shifts including occasional weekends and holidays.
• Ability to obtain government security clearance.
  
  

Desired Skills:

• Experience with routers, switches, firewalls, session border controllers and connectivity correlation from end-to-end.
• Working knowledge of Cisco Broadsoft/Broadworks.
• Familiarity with IP phones, analog gateways, paging and adjunct equipment (Polycom, Ribbon, Cisco, AudioCodes).
• Working knowledge of Sonus switches and associated network components.
• Working knowledge of Microsoft Office applications (Excel, Word) and/or Google Workspace (Gmail, Sheets, Docs, Drive).
  
  

Education / Certifications:

• Technically aligned associate degree or bachelors Degree... one or more years of related work experience.
• Desired certifications - (CCNA, CCNP, and/or other vendor equivalents).
  
  

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.