Administrative Live Support Agent

Granite State Manufacturing (GSM) is a small business contract manufacturer providing complete in-house capabilities, including machining, US Navy-certified welding, wiring, assembly, and testing. GSM-built equipment is on every US Navy submarine. From prototype to production runs, GSM has the technical depth, program management, and manufacturing expertise to deliver performance-critical solutions. GSM has 5-axis machining up to 33ft long or 82in diameter and welding up to 35,000lbs.

About The Role

We are seeking a dedicated and detail-oriented Administrative Live Support Agent to join our team. In this role, you will be the go-to contact for handling live support inquiries while ensuring a seamless administrative process. This position involves providing real-time support to clients and internal teams, maintaining accurate records, and managing multiple tasks with efficiency and professionalism. The ideal candidate is proactive, customer-focused, and works well in a fast-paced environment.

What You'll Do

• Provide real-time live support to clients and internal teams in English via chat, email, and phone.
• Resolve customer queries efficiently while delivering a high level of professionalism and courtesy.
• Maintain and update accurate logs of inquiries, resolutions, and important feedback.
• Collaborate with other departments to resolve escalated issues and improve processes.
• Assist with administrative tasks such as scheduling, data entry, and report generation.
• Identify trends in client inquiries to recommend process improvements.
• Ensure compliance with company policies and protocols in all interactions.
• Provide backup support for general administrative duties as needed.
  
  

Qualifications

• Proven experience in customer support or administrative roles, preferably in a live support environment.
• Proficiency in spoken and written English with excellent communication skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Exceptional organizational skills with attention to detail and accuracy.
• Ability to multitask and manage time effectively in a fast-paced setting.
• Familiarity with CRM tools, live chat platforms, and Microsoft Office Suite.
• Flexibility to work full-time on an hourly basis, including occasional shifts or rotations if required.
• High school diploma or equivalent; additional certifications in office administration or customer service are a plus.
  
  

MUST BE AUTHORIZED TO WORK IN THE UNITED STATE OF AMERICA

The Pay Range For This Role Is

22 - 34 USD per hour(Remote (Toledo, Ohio, US))