Call Center Agent

Call Center Agent Job Description

Location: New Orleans, LA

Overview

Singnala We are seeking a dedicated and personable Call Center Agent to join our dynamic team. In this pivotal role, you will serve as the primary point of contact for our customers, providing them with exceptional service and support. Your main responsibilities will include handling incoming calls, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction at all levels

Department Singnala Employment Type Full Time Location New Orleans, LA. Workplace type Onsite Compensation $16.50 - $25.00 / hour

Key Responsibilities

• Answer incoming calls promptly and professionally
• Assist customers with inquiries and provide information on products and services
• Resolve customer complaints and issues with empathy and efficiency
• Document customer interactions accurately in the CRM system
• Conduct follow-up calls to ensure customer satisfaction
• Collaborate with team members to address challenging customer concerns
• Meet or exceed performance metrics and service level agreements
  
  

Skills, Knowledge and Expertise

• High school diploma or equivalent; higher education preferred
• Proven experience in a call center or customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficient in using CRM software and Microsoft Office Suite
• Ability to handle stressful situations with professionalism and composure
  
  

Benefits

Benefits:

• Competitive salary: $16.50 - $25.00 hourly (based on experience).
• Comprehensive health, dental, and vision insurance.
• Paid time off, including vacation, sick leave, and holidays.
• 401(k) retirement plan with company matching.
• Professional development and growth opportunities.
  
  

About Singnala

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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