Loaner/Rental Vehicle Coordinator

Description

The Courtesy Vehicles Coordinator is responsible for managing the fleet of courtesy vehicles used by customers during vehicle service or repairs. This role involves coordinating vehicle availability, scheduling maintenance, and ensuring the overall efficiency of our courtesy vehicles.

Responsibilities

Fleet Management:

• Maintain an accurate inventory of courtesy vehicles.
• Schedule regular maintenance and inspections for all courtesy vehicles.
• Ensure vehicles are clean, fueled, and in good working condition.
• Coordinate repairs or replacements as needed.
  
  

Customer Service

• Provide excellent customer service by efficiently assigning courtesy vehicles to customers.
• Address customer inquiries and concerns regarding courtesy vehicle usage.
• Ensure customers understand the terms and conditions of courtesy vehicle usage.
  
  

Documentation

• Maintain accurate records of courtesy vehicle usage, including customer information and vehicle condition.
• Prepare reports on courtesy vehicle utilization and performance.
  
  

Administrative Tasks

• Handle insurance claims and paperwork related to courtesy vehicle accidents.
• Assist with the development and implementation of courtesy vehicle policies and procedures.
  
  

Other duties as assigned.

Qualifications

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• Education: High school diploma or equivalent.
• Experience: 2+ years experience in logistics and operations management. Previous automotive experience in vehicle fleet management preferred.
• Coordinator: Valid driver's license.
• Skills:
• Strong organizational and time management skills.
• Excellent customer service skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Attention to detail.
  
  

Physical Requirements

• Ability to stand, walk, and sit for extended periods.
• Ability to lift and carry objects up to 50 pounds.
• Ability to bend, stoop, and kneel.
• Ability to drive for extended periods.
• Note: The physical requirements listed above are representative of the knowledge, skill, and/or ability required to
  
  

Benefits Of Working At Swickard

• Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and inclusion at our company.
  
  

Competitive Benefits Package

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO
  
  

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
  
  

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.