Operations Support Specialist

Description

JOB SUMMARY

The Administrative Operations Specialist is the welcoming face of our showroom and a key player in keeping daily operations running smoothly. As the primary point of contact for guests and a central hub for multi-department support, this role manages front-desk responsibilities, coordinates essential administrative processes, and ensures accurate data management. With a balance of professionalism, approachability, and organizational expertise, the Administrative Operations Specialist helps create a positive experience for visitors while keeping our team supported and productive.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as the first point of contact for visitors, delivering a professional and welcoming experience.
• Manage front-desk operations, including answering calls, routing messages, and maintaining coverage when away from reception area.
• Process invoices and track transactions in Excel.
• Stage and deliver material lines in RFMS after pick ticket dispatch.
• Coordinate incoming and outgoing mail, packages, and faxes.
• Support administrative tasks such as photocopying, scanning, filing, calendar management and scheduling.
• Maintain office supply inventory and place monthly orders.
• Keep shared spaces, including the showroom and break areas, clean and organized.
• Represent the company with integrity and professionalism in all interactions.
  
  

SUPERVISORY RESPONSIBILITIES This position carries out supervisory responsibilities in accordance with company guidelines, policies and procedures, and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• None
  
  

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent.
• Strong organizational skills and attention to detail.
• Ability to manage time effectively and handle multiple priorities.
• Excellent relationship-building skills with internal and external stakeholders.
• Professional appearance and demeanor.
• Strong customer service orientation.
• Proficiency in Microsoft Office Suite, with emphasis on Excel and Word.
• Basic math, reading, and writing skills.
  
  

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit at computer monitor for long periods throughout the day.
• Must possess the ability to stand for long periods of time; to reach with hands and arms; to move among and between offices; to handle mail and documents; to sit, stoop, kneel and crouch; to lift and move up to 10 pounds; to see well enough to discern differences in quality of documents and files.
  
  

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• General office environment with collaborative, team-oriented culture.
• Fast-paced, dynamic workplace with a focus on efficiency and quality.
  
  

Our Benefits

• Health Insurance (Medical, Prescription, Dental, and Vision)
• Life Insurance
• Disability Insurance
• Paid Holidays and Time Off
• 401(k) Plan with company matching
  
  

Artisan Design Group is committed to a policy of equal employment opportunity for applicants and employees. It is the policy of Artisan Design Group to apply recruiting, hiring, training, promotion, compensation, and professional development practices without regard to actual or perceived race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age (40 or older), disability or certain classifications based on genetic information, or any other characteristic protected by federal, state or local laws, regulations or ordinances.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need accommodation, please email [email protected]. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.