Assistant Program Manager - CORE

Description

Mission: The Link works with youth and young families to overcome the impacts of poverty and social injustice. Our 23 programs provide supportive housing, intensive case management services, and skills development to youth at risk of or experiencing homelessness, sex trafficking and/or involvement in the juvenile justice system. The Link prides itself on its innovative, youth-centered, strengths-based programming for youth and families as well as programs that are co-designed, implemented and overseen by youth.

Position Specifics

• Hiring Salary Range: $55,500 to 64,500/hour based on qualifications
• Job Type: Full-Time, Exempt
• Location: Apple Valley, MN
• Hours/Days: Mon-Fri, 9:00-5:00
• Note: This position requires driving. To be able to drive on behalf of The Link, candidates must have a valid driver's license, have a safe and reliable vehicle, be able to successfully clear a criminal and motor vehicle background check, and maintain personal insurance at the levels of $100,000 Bodily Injury/Per Person and $300,000 Bodily Injury/Per Accident. Job offer is contingent on having these requirements.
  
  

BASIC FUNCTION

This position is a leadership position and is responsible for assisting the CORE Program Manager with program operations and staff supervision of The Link’s CORE Programs including the Hotel Shelter, Drop In, Future Independent Pathways (FIP), Street Outreach and Coordinated Entry. This includes staff and program supervision of the day-to-day activities; crisis intervention; oversight of program activities, case management services, recreational and social activities, menta health support. The Assistant Program Manager will ensure high quality program delivery that is grounded in positive youth development, harm reduction, and trauma-informed care.

The Assistant Program Manager will also be a member of The Link’s Leadership team and will ensure efficient operation of programming that is consistent with The Link’s mission, goals and objectives, policies, and funding compliance.

Essential Functions

Duties and Responsibilities:

• Assist the Program Manager in overseeing and managing the drop in center staffing and program requirements for FIP, hotel shelter, coordinated entry and street outreach
• Participate in the development and implementation of strategic planning for the agency and program
• Provide training and support to ensure that programming is grounded in youth development, harm reduction, and trauma informed care, and ensure programming is grounded in best practices for serving youth who have experienced or are experiencing homelessness.
• Create and maintain a community and culture that is warm, welcoming and supportive of all youth
• Help to ensure all documentation requirements are met for all programs
• Oversee and participate in the CORE drop-in daily schedule and help with the coordination of coverage for drop in and CORE calls
• Oversee program supplies and program needs
• Assist the program manager in ensuring that the program operates within budget guidelines
• Maintain a work environment that attracts, retains, and motivates a diverse workforce of top-quality people
• Create and maintain community relations appropriate to the fulfillment of agency priorities and objectives
• Develop collaborations and referral process for services beyond the scope of The Link
• Arranges and participates in speaking engagements
• Participate in committees as appointed internally and in the community
• Help with related advocacy efforts
• Assist Program Manager with interviewing and hiring staff, making sure to include youth from the Housing Committee in the process whenever possible.
• Mediate and provide resolution for client and staff grievances and conflict resolution and de-escalation
  
  

General Responsibilities

• Preserves the integrity of the programs and agency
• Demonstrate commitment to The Link’s mission and vision and values of equity, diversity and inclusion
• Support overall growth of the agency
• Maintains positive and healthy relationships with co-workers and other related parties
• Assist where needed as a team player
• Create a safe, respectful, and healthy atmosphere and environment where everyone can grow and learn
• Participate in special projects as necessary
• Attend all meetings and trainings as required
• Positive and professional Interactions with clients, co-workers, and all parties involved
• Recommend changes when necessary for the improvement of the agency
• All other duties as assigned
  
  

Requirements

KNOWLEDGE, SKILLS, AND ABILITIES

• Desire to continuously learn for personal and professional growth
• High level of personal and professional integrity, including ability to protect and maintain confidentiality and data privacy
• Creative and able to engage a diverse range of needs and learning styles
• High level of attention to detail
• Ability to work effectively with and relate to diverse populations
• Excellent verbal and written communication skills, especially for client advocacy
• Ability to work independently
• Demonstrated ability to efficiently organize, coordinate, track and complete multiple tasks as well as adjust to changing priorities
• Computer application proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint
• Schedule is based on meeting the needs of program
• Clean driving record and ability to pass a criminal and motor vehicle background check and maintain auto insurance levels required by The Link
  
  

Qualifications

• 2-3 years related experience working with youth required
• Experience delivering services using positive youth development, harm reduction, and trauma informed care
• Knowledge of the Twin Cities homeless youth, single adult and family continuum of services
• Knowledge of systems that interact with people experiencing homelessness (law enforcement, child welfare, etc.)
• Knowledge of appropriate boundaries and safety precautions while running a drop-in center
• Experience working with young people who have significant barriers to housing and stability
• Knowledge of supportive housing programs and services
• Ability to work a variable schedule as needed
• Prior supervisory experience preferred
• Current driver’s license, reliable vehicle (with current insurance at the levels required by the Link) and ability to successfully pass a criminal and driving background check
  
  

WORKING CONDITIONS

• The employee is regularly required to talk or hear
• The employee is frequently required to use manual dexterity for use of objects, tools or controls as well as visual acuity
• The employee is required to stand; walk; sit; climb or balance; and stoop, kneel, crouch or crawl
• The employee must lift and/or move up to 20 pounds
• Work environment for this position includes offices, common and residential space with a low to high noise level
• Ability to work a variable schedule (including some evenings, overnights and weekends) as needed
• Requires ability to drive
  
  

Benefits

The Link offers benefits to eligible employees such as medical, dental (The Link covers 100% of the premiums), vision, a generous 401k with employer match, over 2 weeks of PTO in your first year, birthday PTO, two days of volunteer PTO, 11 paid holidays/holiday pay, and more!

Compensation Philosophy

As outlined in our Compensation Philosophy . The Link believes strongly in pay equity and transparency, and wages that lead our field for similar roles. To that end, The Link will ensure all new hires are offered the highest wage they are eligible to receive within the position's hiring range based on their years of relevant professional experience, lived experience, and relevant degrees and licensures. The Link has a “no negotiation policy,” which means candidates should not have to negotiate their way to a fair wage for their skills and experience and will automatically be given the highest wage they are eligible for based on their qualifications.

Other

The Link is an Equal Employment Opportunity employer. The Link complies with laws relating to discrimination against qualified applicants and employees in hiring or in any decision affecting job status or pay, based on race, color, creed, religion, national origin, sex, gender identity, marital status, disability, familial status, covered veteran status, public assistance status, membership in a local commission, sexual orientation, age, genetic information, or other applicable protected classes.

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.