Business Analyst

Business Analyst, pontiac, MI, US

Business Analyst



Experience: 4+ years

Description

Oakland County is seeking experienced business analyst to join the Application Services team working in a hybrid work environment. We are seeking a hands-on, self-starter, critical thinking team player possessing both general technical knowledge and interpersonal skills. Experienced in implementing process re-engineering, developing business requirements, use cases and test scripts using industry accepted practices. Should possess high level understanding of information technology concepts as well as the SDLC methodology. Must be flexible and able to multi-task, working on multiple projects and internal initiatives, inclusive of upgrades, maintenance, and enhancements. Under supervision, conducts business process analyses and needs assessments to align information technology solutions with the business initiatives. Supports analytical functions by assisting programmers in ascertaining user needs and adapting user procedures to final program design. Organizes and facilitates application testing and user acceptance to ensure business community’s needs are met. Acts as second and third level support for Production incidents and facilitates troubleshooting, both internally and externally with vendors, and close out of reported issues for multiple applications. Utilizes current county-wide and/or department specific software to complete assignments.

Environment

Azure DevOps, MS Visio, Microsoft 365 Services, SharePoint Online, MS Teams, Agile Methodologies, enterprise CRM software (i.e., Salesforce, SAP, etc.) desirable