Job Details

Description

Essential Functions

Note: The essential duties and primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent’s performance objectives as outlined by the incumbent’s immediate supervisor or manager.

Provide expert guidance on pain and symptom management tailored to individual patient needs and actively contribute to enhancing patient comfort and dignity during end-of-life care.
Collaborate directly with nurses and hospice staff to develop effective, cost-conscious medication care plans.
Educate healthcare professionals and caregivers on medication usage and adverse event prevention.
Accurately document clinical interventions and patient outcomes in electronic health systems. Ensure all encounter documentation is complete, clear, and ready for transcription/processing.
Maintain and update patient medication profiles and records in accordance with HIPAA and regulatory requirements.
Consistently meet or exceed expected productivity benchmarks.
Demonstrate exceptional communication and interpersonal skills in a remote or hybrid work environment.
Maintain a professional, empathetic tone in all patient and team interactions.
Engage with a multidisciplinary care team in a fast-paced call center environment.
Support team success through shared learning, collaboration, and knowledge sharing.
Participate in weekend rotations and contribute to team coverage as needed.

Marginal Or Additional Functions

Protects company’s intellectual property and the privacy of customers’ and patients’ data
Performs other related duties as assigned or apparent.

Supervisory and Managerial Responsibility

This position does not have supervisory or managerial responsibilities.

Knowledge, Skills & Abilities

Education, Licensure or Certification:

PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacy
Active pharmacy license in home state (Pennsylvania or Tennessee)
Pharmacy licenses in other states or willingness to obtain additional licenses

Work Experience Or Related Experience

Experience in hospice, palliative care, or oncology settings preferred
Previous experience working in a call center or remote clinical consultation environment preferred
Familiarity with pharmacy benefit management (PBM) services preferred

Specialized Knowledge, Skills & Abilities

Demonstrates competency in equianalgesic dosing, generic and therapeutic substitution, formulary management and prior authorization procedures
Demonstrates understanding, competency and adherence to all state and federal pharmacy practice rules and regulations
Strong clinical assessment and decision-making skills
Excellent written and verbal communication skills
Proficient typing and computer skills are paramount to employee satisfaction and success while fulfilling responsibilities
Excellent listening skills
Proven ability to manage multiple projects simultaneously while paying strict attention to detail
Ability to maintain confidentiality, and to exercise discretion and good judgment
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Commitment to delivering high-quality, compassionate patient care
Proficient in Microsoft Office tools and electronic health record (EHR) systems

Equipment

Working knowledge of a PC, business and communications software (MS Office) and web-based tools is required

Travel Requirements And Conditions

Limited travel may be required

Work Environment, Conditions, and Demands

Work is performed in a remote or hybrid office environment.
Remote work Internet Policy Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
Satellite, cellular and microwave connection can be used only if approved by leadership
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Physical Requirements And Demands

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described.

This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day
Regular eye-hand coordination and manual dexterity is required to operate office equipment
Ability to lift up to 30 lbs.

Additional Position Information

No additional information is applicable

CONSULTATIVE PHARMACIST

About the Job

Recommended Jobs