Case Manager

Become a Case Manager with Tribute Home Care and play an important role in setting a new standard in elder care.

Make a difference - Find meaning - Lead - Collaborate - Grow - Have a voice - Laugh - Love your team

Tribute Home Care is looking for a customer-service focused, dedicated and collaborative Case Manager to join our Massachusetts team. This is a great position for someone with strong case management experience, including Social Workers, Counselors, Physical Therapists, Occupational Therapists, Speech Language Pathologists, Clinical Liaisons, Nurses, etc., who are looking to provide support and oversight to elderly individuals receiving in-home care.

About Tribute

Tribute Home Care is a growing private home care company that offers people who need assistance in the home what they want above all else: consistently great caregivers and great service. We do this by hiring only those caregivers who can build real connections with their clients and by offering them the community of support and recognition they deserve.

A day in the life of a Case Manager

In this role you will work with prospective and current clients, their families, and other professionals involved in their care to ensure they have a positive experience from the start of their home care services.

This will be done by:

• Providing clients with a warm and helpful introduction to Tribute through responding promptly to inquiries for new service and setting up and completing in-person assessments
• Overseeing the setup of Tribute's services through formulating client care plans, helping successfully match Caregiver Associates with clients and orienting caregivers to client's care plans
• Providing regular, proactive communication to all parties involved in each client's care
• Revising care plans as often as necessary
• Developing strong and trusting relationships with Tribute's clients and their families

In addition to building relationships with clients, you will also build relationships with community referral sources. We are seeking a candidate who is creative and resourceful and is eager to promote and grow a service they will be proud of.

This role will involve regular travel in the Boston and MetroWest Boston areas to assess and visit clients.

This person has the flexibility to work from home when not visiting or assessing clients, meeting with referral sources, or attending in-person meetings at our Framingham office 1-2 times a month.

Here's what the ideal candidate will bring to Tribute

• Bachelor's degree from an accredited college
• Experience working in a clinical setting
• Prior experience in caseload management
• An eagerness to impact growth
• Unwavering, passionate commitment to the customer experience and service excellence
• Strong writing and communication skills
• Strong attention to detail and organization
• Collaborative spirit
• The ability to travel within the Boston and MetroWest Boston areas regularly to assess and visit clients
• The ability to travel to Tribute's office in Framingham and to in-person events within our Massachusetts service area 1-2 times a month

Benefits of working at Tribute

• Strong, mission-driven culture
• Opportunities for growth as we expand services in Massachusetts
• Fun, collaborative, and supportive team that you will love working with
• The ability to work from home / remote when not visiting clients
• Mileage reimbursement for travel to visit clients
• Competitive salary
• Unlimited paid time off
• Health, dental and vision insurance with employer contribution
• 401(k) retirement plan

Interested in learning more about working at Tribute? Hear from members of the team on our YouTube Channel: https://www.youtube.com/@tributehomecare

Are you ready to join the team?

If you think this opportunity aligns with your interests, passions, and experience, the next step is to complete our application. You will be asked to provide your resume and answer a few job-specific questions. One question will ask you to share, in your own words, why you're excited about this role and why you'd thrive on the Tribute team. Our hiring team values hearing what motivated you to apply and how your background and experience would make you thrive at Tribute.

If you are selected to move forward in the hiring process, you will hear from our Manager of Talent Acquisition, Haley, to set up time to discuss the position further.

Tribute Home Care is an equal opportunity employer and values diversity on all of our teams. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our company is a true meritocracy, and we invite you to come as you are.