Enterprise Account Manager - North America

We're quickly growing and super excited for you to join us!

About Topsort

At Topsort, we believe in the mission of democratizing the secret technologies of the walled gardens and creating a privacy-first cookie-free world of clean advertising with modern tech, friendly products, and AI. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to democratize monetization access for all and ensure that advertising doesn't leave any brand or seller feeling confused or overwhelmed

Today, Topsort has 5 major hubs worldwide, and employees in 13+ countries, including Menlo Park, Boston, Santiago Chile, Sao Paulo Brazil, Barcelona Spain, and Sydney Australia. We are a truly global company that was born in the pandemic that's had rapid growth since out of a genius product, a customer-first mentality, and a hardworking team of talented individuals. Since our founding in 2021, we've gained customers in retail, marketplaces, and delivery apps in 40+ countries and quickly approaching the #1 position in the industry.

Do you enjoy a fast-paced environment? Do you like seeing your work create real-time impact, being part of a rocket ship from the very beginning? Let's do the unimaginable - let's make ads clean and cool again, with AI and modern technology.

What it's like to work at Topsort

Our team is all about straightforward communication, embracing feedback without taking it personally, and fostering a super collaborative environment. It's a sports team that's hyper focused on winning, collaborative internally, and competitive externally - never the other way around.

We thrive on working in the open, lifting each other up, and getting things done with a sense of urgency. We're the kind of team that loves making bold choices, sharing extraordinary opinions, and maintaining a 100 mph pace. No endless meetings here – if it can be done today, we're all about getting it done today.

What is this role like？

We are looking for a driven and articulate Enterprise Account Manager to join our growing team at Topsort. In this role, you'll act as the primary point of contact for some of our most strategic clients—ensuring they are not only satisfied but deeply successful with our product. You will help navigate complex relationships, align internal teams to client needs, and ensure long-term retention and growth.

You will:

• Build and maintain trusted relationships with clients, especially large retailer enterprises and commerce partners, becoming their go-to contact for all things Topsort.
• Leverage your experience working with large-scale retail organizations to align Topsort's solutions with their strategic goals and operational realities.
• Understand client goals, challenges, and product usage to drive adoption, satisfaction, and renewals.
• Act as the internal voice of the customer—collaborating with product, support, and engineering to resolve issues and improve the client experience.
• Prepare and lead QBRs, performance reviews, and product optimization sessions with a focus on large retail business outcomes.
• Drive upsell opportunities and support commercial growth within assigned accounts, particularly through expanding partnerships with large retailers.
• Track engagement and usage data to proactively spot risks and opportunities.
• Communicate clearly, consistently, and confidently—both in writing and on calls—with senior stakeholders across enterprise retail accounts.
  
  

What (we think) you need to be successful – but we're open to outliers too:

• Bachelor's or Master's degree from a top-tier academic institution (e.g., Ivy League, Oxbridge, top global business/engineering schools).
• 3+ years of experience in client-facing roles, ideally in account management, consulting, or customer success.
• Proven experience working with large retailer enterprises or commerce partners, with a strong understanding of their priorities, challenges, and internal dynamics.
• Strong interpersonal skills—you're someone who can build trust quickly and manage stakeholders at all levels.
• Excellent verbal and written communication skills, with a clear and concise style.
• Strong analytical mindset—you can interpret product data and turn it into client strategy.
• Experience working in or with fast-paced tech companies, SaaS platforms, or marketplace ecosystems is a plus.
  
  

What We Value

At Topsort, we seek professionals who embody the following qualities to drive our mission forward:

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.
  
  

Do you sound like the right fit? Let's dive right in!