MEMBER SERVICES REP 1

Description

SUMMARY: Under general supervision, performs routine member transactions, including but not limited to deposits, withdrawals, loan payments, transfers, and check cashing. Researches and submits forms for members. In this role, you will need to educate members on products and services, meet referral goals, and follow regulatory requirements.

REPORTS TO: Member Services Supervisor

DEPARTMENT: Member Services

SALARY RANGE: 4 – Non-Exempt

Essential Duties And Responsibilities

• Perform basic transactions in branch for members, including but not limited to cash deposits, withdrawals, transfers, check negotiating, loan payments and advances. Ensuring that the members’ transaction requests are completed accurately.
• Examine checks for endorsements and negotiability, ensuring that checks are within policy standards. Obtaining supervisor approval for any checks or cash transactions that are over your limit. Placing appropriate holds on checks and explaining to hold reasons and length to members.
• Issuing Cashier’s Checks and Money Orders for members, processing Cash Advances, Coin Machine tickets, and other General Ledger Transactions. Gathering wiring instructions, and processing form to be reviewed and submitted.
• Submitting necessary forms for members by researching information and gathering documentation with accuracy.
• Process requests for member maintenance, including but not limited to account closures, contact information updates, setting up scheduled disbursement, closing and issuing debit cards, and ordering personal checks.
• Assisting members with basic requests such as online banking password resets, account research, and check copies.
• Educate members on credit union products and services to empower members to make better financial decisions.
• Respond to members' requests, issues and complaints, and/or direct them to the proper person for information and assistance.
• Monitor and balance the cash and checks you have taken daily, complete a balancing sheet, and research outages in a timely manner.
• Maintain knowledge of and comply with all credit union policies and procedures.
• Monitor for and identify Bank Secrecy Act (BSA) transactions and obtain required items of information to complete filing of Currency Transaction Report (CTR). Watch for structuring of account transactions and alert supervisor to any activity that might require completion of Suspicious Activity Report (SAR).
• Complete mandatory BSA compliance training annually.
• Achieve department referral goals as assigned by management.
• Perform any special project or duties that fall within member services department as assigned by management.
  
  

Required Knowledge

Requires basic reading, writing, math, attention to detail, computer skills, communication skills and the ability to work effectively and cohesively with staff and members.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to perform a variety of tasks in a fast-paced environment, including processing financial transactions, managing cash, and interacting with customers. While performing the duties of this role, the employee is regularly required to talk, hear, and communicate effectively. The role frequently requires the use of hands and fingers to operate a computer, telephone, and keyboard.

Employees may be required to sit, stand, or walk for extended periods and occasionally stoop, kneel, crouch, climb, or balance. The position also involves reaching with hands and arms and lifting or moving items such as bags of coins or other materials weighing up to 50 pounds.

Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus, particularly when working on a computer. Regular, predictable attendance is essential.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

This position operates in a professional office environment, which includes frequent interaction with the public. Candidates must be comfortable engaging with a diverse membership, including handling occasionally difficult or sensitive situations in a respectful, patient, and solution-oriented manner.

The noise level is typically moderate and consistent with that of a standard office setting (e.g., computers, phones, printers, and general member traffic). The role requires the ability to work in a confined space and the capacity to sit or stand at a workstation or teller window for extended periods.

Travel

Travel is occasionally local during the business day.