Loan Processor

Reporting to the Homeowner Services Director, the Loan Processor is responsible for distributing, evaluating and verifying loan applications and supporting documentation from pre-qualification to pre-closing, ensuring compliance with organizational policies and lending regulations in support of Asheville Area Habitat for Humanity’s (AAHH) Homeownership Program.

Essential Functions

• Evaluate loan applications paying attention to detail with an emphasis on accuracy, completeness, and in compliance with fair housing and affiliate policies
• Responsible for program outreach, leading information sessions, and working with community leaders to identify buyers from priority populations, promoting the benefits of homeownership to build a diverse pipeline of qualified applicants
• Collect, analyze and verify income, credit, financial statements, tax returns, rental payments, confirming the applicant’s ability to repay a mortgage and their Willingness to Partner with Habitat
• Identify and address discrepancies between reported income and verified data, executing a thorough review of applicant’s financial records
• Communicate with applicants regarding the result of applications, missing or conflicting documentation, guiding them through the Habitat loan process and addressing inquiries in a timely and professional manner
• Organize and maintain accurate records, tracking application data from distribution to result
• Ensure all loan files meet internal and external compliance standards, protecting confidentiality and securing private data
• Oversee the preclosing process, ensuring borrowers are fully versed on the terms of multiple mortgages and coordinate closings
• Provide excellent customer service to borrowers, answering inquiries, setting expectations, and offering support throughout the loan process
• Conduct site visits, application review sessions, and pre-closing appointments, communicating participation guidelines, program requirements, relaying the buyers’ needs with relevant staff members
• Assist in the planning and implementation of the affiliate’s marketing plan emphasizing DEI
• Provide support to the Homeowner Services Department, performing other duties as assigned
  
  

Qualifications

• Experience in loan processing, financial services, or case management (minimum 2 years professional experience in relevant field or college degree)
• Exceptional attention to details, including ability analyze data and identify inconsistencies
• Advanced process management skills, high-level time-management and the ability to work independently
• Ability to track and evaluate large datasets to determine eligibility based on a wide range of factors
• Knowledge of loan processing and fair housing regulations (certified Loan Processor preferred)
• Excellent written and verbal communication skills
• High level computer literacy
• A commitment to racial and economic equity and proven experience working with diverse population
• Experience in affordable housing, community development, mortgage lending, case management, and financial literacy preferred
• Personal qualities of integrity, credibility, a commitment to and a passion for the mission of AAHH
  
  

Work Environment And Physical Demands

This job operates primarily in a professional office environment and routinely requires operating standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Pay Range: $27-$29/hr.