Director, Customer Success

Are you interested in harnessing technology and AI to transform healthcare?

At XiFin , we believe a healthier, more efficient healthcare system starts with strong financial and operational foundations. Our innovative technologies help diagnostic providers, laboratories, and healthcare systems manage complexity, drive better outcomes, and stay focused on what matters most: patient care .

We’re on a mission to simplify the business side of healthcare—and we know that mission takes people from all backgrounds and experiences. Whether you’re early in your career or bringing years of expertise, we welcome your perspective, your curiosity, and your passion. We value individuals who ask questions, challenge the status quo, and want to grow while making a real difference.

About The Role

As a Director, Customer Success at XiFin, you’ll be a key member of a high-performing team of Revenue Cycle Management (RCM) professionals, reporting directly to the VP of RCM. This is more than a client-facing role – it’s a strategic leadership opportunity to guide enterprise-level relationships, deliver measurable outcomes, and drive transformation in healthcare billing operations. You’ll serve as a trusted advisor to executive stakeholders, owning the end-to-end client experience and ensuring the delivery of tailored RCM solutions that drive operational and financial success. This role demands a sharp, analytical thinker who thrives in a fast-paced, customer centric environment and can lead through influence, insight, and collaboration. This leadership role demands a strategic thinker who excels in client engagement, revenue cycle operations, and has strong analytical acumen to drive business growth and operational excellence. This is an exciting opportunity to join a team that values continuous learning, mentorship, and operational excellence. This position will be located at our offices in Austin or Dallas, TX, or Charleston, SC. US travel is expected for this role, no less than 25%.

How you will make an impact:

In this role, you’ll:

• Build and strengthen executive-level relationships with strategic enterprise clients through regular engagement and on-site meetings.
• Act as a consultative partner, identifying client needs and demonstrating how RCM services can solve their most critical operational challenges.
• Assess software adoption and RCM workflows, providing recommendations that drive productivity and process improvement.
• Lead initiatives that enhance client satisfaction, retention, and loyalty by resolving issues proactively and capturing feedback that informs service delivery.
• Partner with internal teams across analytics, billing, and operations to ensure timely collections, clean claims, and seamless execution.
• Analyze RCM data to uncover performance gaps and deliver actionable insights through performance reviews and strategic reporting.
• Communicate process updates and policy changes with clarity and urgency, minimizing risk to revenue flow.
  
  
  

What you will bring to the team:

We’re looking for someone with a growth mindset and a passion for learning. You might be a great fit if you:

• A strategic mindset with the ability to connect data, people, and process to drive client outcomes.
• Strong analytical and problem-solving skills — you don’t just spot issues, you find solutions and act on them .
• A relationship builder who earns trust and followership with clients and internal teams alike.
• Exceptional leadership, communication, and project management skills.
• Passion for continuous learning, growth, and operational excellence.
  
  
  

Skills and experience you have:

You don’t need to check every box. We will consider a combination of education and experience, including:

• Bachelor’s degree in Healthcare Administration , Business Administration, Finance, or related field required A Master’s degree is a plus .
• 8+ years of proven leadership experience in strategic revenue cycle management within healthcare, laboratory or pharmacy billing, or related fields .
• Strong understanding of healthcare billing, coding, insurance verification, collections, and compliance regulations.
• Demonstrated experience working with mid-level and senior-level client executives, providing insights and influencing decision-making.
• Leadership skills with the ability to motivate and manage a team .
• High level of proficiency in CRM software, MS Office Suite (Excel, Word, PowerPoint), and familiarity with RCM platforms
  
  
  

Why XiFin?

We’re more than just a healthcare technology company—we’re a team that cares about people.

Here’s a glimpse at what we offer:

• Comprehensive health benefits including medical, dental, vision, and telehealth
• 401(k) with company match and personalized financial coaching to support your financial future
• Health Savings Account (HSA) with company contributions
• Wellness incentives that reward your preventative healthcare activities
• Tuition assistance to support your education and growth
• Flexible time off and company-paid holidays
• Social and fun events to build community at our locations!
  
  
  

Pay Transparency

At XiFin, we believe in pay transparency and fairness. The expected annual salary range for this role is $120,000 to $160,000 , based on your experience, skills, and geographic location.

Depending on your qualifications, you may be considered for either a Director or Sr. Director title. Final compensation will be determined during the selection process and may vary accordingly.

Accessibility & Accommodations

We’re committed to providing an inclusive and accessible experience for all applicants. If you need a reasonable accommodation during the application process, please contact us at 858-436-2901.

Equal Opportunity Employer

XiFin is proud to be an equal opportunity employer. We value diverse voices and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, disability, age, veteran status or any other basis protected by law.

Ready to apply?

We’d love to hear from you—even if you’re not sure you meet every qualification. If you're excited about the role and believe you can contribute to our team, please apply. Let's build something meaningful together.