IT Help Desk I

Job Title: IT Help Desk I

Department: Corporate Admin

Status: Non-Exempt; Full-Time

Benefits

• Compensation: DOE (hourly)
• 401(k) matching and profit sharing
• Dental insurance
• Health savings account
• Health insurance
• Paid time off
• Vision insurance
  
  
  

Summary

The IT Help Desk I provides technical support to internal employees for computer systems, software, and related technology. Responsibilities range from basic troubleshooting and account administration to more advanced problem-solving and system support, depending on level. The role works closely with the IT team to ensure employees have the tools and support needed to perform their jobs effectively.

Essential Functions -

• Respond to help desk tickets, phone calls, and emails from internal employees regarding technical issues.
• Assist with installation, configuration, and maintenance of desktop computers, laptops, printers, and other peripherals.
• Provide support for company software applications, Microsoft Office 365, and remote access tools.
• Manage basic user account requests (password resets, account setup, access changes, deactivations).
• Troubleshoot and resolve common hardware and software issues, escalating more complex problems as needed.
• Document support activities, solutions, and processes in the IT ticketing system.
• Provide basic training and guidance to employees on IT systems, applications, and best practices.
• Assist with IT inventory tracking and equipment setup for new hires.
• Participate in IT team meetings to discuss ongoing issues and suggest process improvements.
  
  
  

Core Competencies

• Strong Communication Skills
• Excellent Organizational Abilities
• Ability to Manage Multiple Priorities Simultaneously
• Effective Time Management
• Analytical and Problem-Solving Skills
• Service-Oriented Approach
• Technical Aptitude and Troubleshooting Proficiency
• Willingness to Learn and Adapt
  
  
  

Education and Experience

• 0-2 years of experience in a technical support role preferred.
• Familiarity with Microsoft Office 365, Windows 10/11, and basic IT troubleshooting.
• Experience with IT ticketing systems and remote support tools a plus.
• IT certifications (e.g., CompTIA A+, Microsoft Fundamentals) a plus but not required.
  
  
  

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk and hear. This position may require standing, walking, bending, and lifting IT equipment. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

Job Type: Full Time, Non-Exempt (Hourly)

Schedule:

• 8-hour shift
• Monday to Friday, Saturdays as needed
  
  
  

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.