Dispatcher

Socket Fiber has grown from a small Columbia, MO startup to a trusted fiber internet provider, serving residential and business customers across 21+ counties. What started as a local solution to bring internet access to mid-Missouri has evolved into a fiber-to-the-home network reaching more than 90,000 homes with speeds up to 5 GIGs. With our corporate headquarters still in Columbia, MO, we provide customers with a value-driven, customer centric alternative to the incumbent service providers - because people deserve better. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a skilled Dispatcher to join our team! The primary focus of this role is to ensure field technicians are properly scheduled and provide communications for all customer appointments. Including proactive monitoring of the technicians’ work routes to identify possible late appointments as well as assisting technicians with troubleshooting technical and/or billing issues.

This is an in-office position.

What We Offer

• Competitive compensation
• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Free fiber if available in your area
  
  

Primary Responsibilities

• Ensure all jobs are assigned accurately
• Review scheduling calendar to anticipate potential problems
• Communicate with field technicians regarding work in their designated areas
• Cancels, reschedules, and reassigns work assignments as needed
• Handle calls from internal and external customers
• Work with field manager to schedule vehicle maintenance
• The use of multiple programs and software to complete tasks
• Interaction with multiple departments to ensure installs happen in a timely manner
• Basic troubleshooting
• Regular reliable attendance
  
  

Skills

• Proficient computer skills
• Excellent written and verbal communication skills
• Multi-tasking
• Ability to prioritize tasks
• Friendly demeanor
• Telephone handling skills
• Other duties as assigned
  
  

Desirable Skills

• Reasoning ability
• Previous customer service experience
• Ability to accurately follow directions
• Punctuality
  
  

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!