Manager, Quality Engineering

General Description

OMW Corporation is a world leading supplier of custom manufactured mechanical parts and assemblies. We work for some of the world’s most exciting companies in the world. We've been in business for 29 years, and we are currently growing rapidly. We're located in Novato, California in Marin County, just north of San Francisco and southwest of the beautiful Napa Valley.

Job Description

The Manager, Quality Engineering, leads a team of Quality Engineers and is responsible for assisting in and directing the investigation and resolution of quality-related supplier, production, manufacturing, and design-related problems. The Manager, Quality Engineering, acts as the customer’s advocate when customers have detected quality problems. The Manager, Quality Engineering, must possess a comprehensive knowledge of manufacturing and quality tools and have an unrelenting drive to enable OMW’s success.

The Manager, Quality Engineering, is responsible for hiring, training, and developing a team of Quality Engineers to accomplish these goals. This is a front line, hands-on leadership position that requires technical competence, an ability to collaborate with other functional teams, and the ability to inspire teams to work at their highest level of competence.

All OMW’s Quality Engineers need excellent interpersonal and communication skills. The Manager, Quality Engineering, must be a proactive communicator who enjoys being hands-on. The Manager, Quality Engineering, must fully understand customer requirements and have a sense of responsibility towards our potential and existing customers. The role requires adaptability, flexibility, and an agile mindset to manage competing priorities, support a broad range of business functions, and keep up with the fast pace of our team as we pursue meeting our customers’ needs. As a Manager, Quality Engineering, your goal is to support the organization in delivering good products on time all while continuing to improve. The Manager, Quality Engineering, plays a key role in supporting the sustainable growth and scalability of the organization.

Note that this position may on occasion require work outside of normal business hours to support company needs. Long hours may be required.

Job Responsibilities

Personnel management

The Manager, Quality Engineering, oversees the personnel within the Quality Engineering department, focusing on developing and implementing strategies to ensure that OMW products meet established standards and requirements and are always improving. This includes tasks like hiring, training, performance management, and fostering a culture of continuous improvement.

Specific Personnel Responsibilities Include

• Hiring and Onboarding: Participating in the recruitment process, interviewing candidates, and ensuring new team members are properly trained in processes and safety procedures.
• Performance Management: Setting performance goals, conducting performance reviews, providing feedback, and addressing performance issues.
• Training and Development: Identifying training needs, developing training programs, and ensuring team members have the skills and knowledge to perform their jobs effectively.
• Coaching and Mentoring: Providing guidance and support to team members, fostering their professional development, and helping them achieve their career goals.
• Team Building and Communication: Fostering a positive and collaborative team environment, facilitating communication between team members and with other departments, and promoting a culture of continuous improvement.
• Conflict Resolution: Addressing and resolving conflicts within the team, ensuring a productive and harmonious work environment.
• Policy and Procedure Implementation: Ensuring team members understand and adhere to company policies and procedures, including safety regulations.
• Employee Relations: Addressing employee concerns, handling complaints, and promoting a positive and respectful workplace.
• Succession Planning: Identifying and developing high-potential employees for future leadership roles.
• Promoting a Safety Culture: Ensuring the team follows safety procedures, promoting a culture of safety awareness, and addressing any safety concerns.
  
  

Quality Engineering Responsibilities Include

• Interface with Production, Operations, Quality Control, Shipping/Receiving, Planning, and Purchasing teams to develop appropriate quality signals and processes to meet overall quality and delivery goals.
• Maintain established quality processes and necessary procedures to ensure the identification, segregation, control, and disposition of all nonconforming materials at the business and supplier level.
• Responsible for containment actions associated with non-conforming products, including identification of product location, coordination of customer Return Material Authorizations, and the coordination of actions required to identify root cause analysis.
• Responsible for tracking yield, inspection escapes, and ensuring past failures and lessons learned are incorporated into internal processes.
• Respond to supplier and customer quality issues.
• Assist with the application and monitoring of established inspection procedures and methods.
• Compile, tabulate and summarize data for analysis. Prepare and offer constructive input relative to variables and deviations from prescribed standards of quality.
• Review manufacturing instructions for completeness, correctness, and comprehension.
• Assist in ensuring that quality assurance specifications are met by manufacturing, quality control, suppliers, and other related functions.
  
  

Job Requirements

• Bachelor’s Degree in a related engineering field (ME, EE, IE) or a related field. A master’s degree or higher is desirable.
• 2 – 3 years of related work experience in a manufacturing environment.
• Knowledge of quality engineering fundamentals. ASQ certification in quality engineering is desirable.
• Management training and leadership experience.
• Strong proficiency in reading and understanding various technical documents such as blueprints, material specifications sheets, etc.
• A deep technical and practical knowledge of manufacturing processes and standards.
• An ability to lead projects, help develop strategy, drive cross-functional team accountability, and deliver results.
• A passion for continuous improvement and patience to shepherd ideas from initial requirements through execution.
• A willingness to roll up your sleeves and step into unknown situations to understand the current state and most optimal path forward.
• Be a voice of reason for reliability and ensure that product reliability risks are considered within the manufacturing process.
• Build relationships with cross-functional groups to identify, prioritize, and close any reliability or process gaps.
• An ability to lead groups in creating and refining ideas or solutions to problems, communicating the benefits of change, and keeping related projects on track.
• Knowledge of AS9100/ISO 9001 standards.
• Working knowledge of Lean and Six Sigma tools.
• Experience using an ERP/MRP system.
• Experience in providing excellent customer service.
• Strong analytical skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities
• Proficient with Microsoft Excel, Word, Minitab or other statistical software packages.
  
  

Compensation based on experience. Benefits include 100% company-paid healthcare for the employee (85% for family), generous paid time off accrual, retirement plan with company contribution, educational support, bonuses, and more. Please email your resume or job history to the email provided in header. Suitable candidates will be contacted for interviews.

This position requires use of information or access to production processes subject to national security controls under the U.S. export control laws and regulations (including, but not limited to, the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work for OMW Corporation, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e., “Green Card Holder”), and certain categories of Political Asylees and Refugees.

OMW Corporation is an equal opportunity employer and drug-free workplace.