Junior Product Researcher

Verified Job On Employer Career Site

Job Summary:

Formlabs develops and manufactures 3D printers and software for the industrial sector. The Product Researcher role involves bridging customer insights, market trends, and product strategy to enable data-driven decisions, shaping the product roadmap through analysis of user feedback and competitive intelligence.

Responsibilities:

• Use market research reports, Formlabs sales performance data, and direct customer relationships to support new market exploration and competitive intelligence.

• Assist product managers in sizing markets, building business plans, and developing product strategy.

• Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today.

• Propose product concepts that capture these new opportunities.

• Track product performance post-launch.

• Engage with distributors and end-customers to assess impact and market reception.

• Relay feedback from users to inform future product development cycles.

• Conduct customer satisfaction (CSAT) and NPS surveys.

• Funnel insights and user needs to product managers to shape meaningful product improvements that align with user expectations.

• Manage user feedback, opinions, and requests that come through the sales and customer service teams.

• Summarize for product management and respond to customers.

• Design and lead a beta program.

• Support new product rollouts by identifying beta customers, managing the distribution of beta products, and gathering feedback through surveys and other methods to assess impact and viability.

Qualifications:

Required:

• 2+ years of experience in product analytics, new product development, or market research roles

• Strong analytical skills with experience in data gathering and reporting; proficiency in Google Sheets (required)

• Experience in customer support or engagement, with a proactive approach to gathering feedback

• Familiarity with business systems for insights and reporting, such as Salesforce and Looker

• Skilled at clearly communicating complex analyses and following up with key stakeholders

Preferred:

• A track record of supporting product strategy and R&D decisions

• Background in high-growth B2B tech or hardware environments

• Prior experience working in hardware, consumer electronics, or 3D printing

Company:

Formlabs develops and manufactures 3D printers and software for the industrial sector. Founded in 2011, the company is headquartered in Somerville, Massachusetts, USA, with a team of 501-1000 employees. The company is currently Late Stage. Formlabs has a track record of offering H1B sponsorships.