Account Manager I/II - CMS

Are you passionate about building strong customer relationships and driving operational excellence? Rockline Industries, a leading private-label manufacturer of wet wipes and coffee filter products, is looking for a proactive and detail-oriented Account Manager I/II to join our Contract Manufacturing Services (CMS) team.

About The Role

As an Account Manager I/II in our Contract Manufacturing Services (CMS), you’ll be the primary point of contact for assigned customers, ensuring their needs are met while supporting the sales team in identifying new opportunities. You’ll collaborate cross-functionally to manage production, resolve issues, and help bring new products to market—all while delivering exceptional service that strengthens customer loyalty.

Key Responsibilities

• Serve as the day-to-day liaison for assigned customer accounts
• Monitor production runs, purchase orders, and inventory using JDE reporting tools
• Support project commercialization and product launches
• Collaborate with internal teams, including Customer Service, Scheduling, and Quality Assurance
• Resolve routine issues and communicate updates clearly and professionally
• Assist in identifying opportunities for additional products and services
• Represent Rockline at trade shows and industry events
• Uphold Rockline’s RRITE values: Renew, Respect, Integrity, Teamwork, and Excellence
  
  

Qualifications

We are hiring for either Account Manager I or Account Manager II. Please see the requirements for both positions below.

• Account Manager I: Bachelor’s degree in a related field (or in pursuit), or equivalent combination of education and experience
• Account Manager II: Bachelor’s Degree in a related field and 2 years of sales support experience or a combination of education/experience.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Preferred: Experience in customer service or account management
• Strong communication and relationship-building skills
• Ability to manage multiple priorities and handle challenging conversations with professionalism
  
  

Why Join Rockline?

At Rockline, We Don’t Just Manufacture Products—we Build Careers. As a Privately Held, Family-owned Company, We Foster a Culture Of Collaboration, Innovation, And Respect. Here’s What Sets Us Apart

• People-First Culture: We value our associates and invest in their growth
• Stability & Legacy: Over 45 years of industry leadership in consumer packaged goods
• Purpose-Driven Work: Make a real impact by supporting products that touch millions of lives
• Values That Matter: We live by our RRITE values every day
  
  

Ready to Make a Difference?

Apply today and become part of a team that’s shaping the future of contract manufacturing with integrity, innovation, and heart.