Help Desk Administrator

Job Description




About BAE Systems


Recognized annually as a Top Workplace in Utah consecutively since 2018, employees at BAE Systems enjoy an exceptional work culture, employment stability, growth opportunities, and job satisfaction knowing they are helping to protect the country through the development of the most technological advancements in our nation’s history. Our work culture thrives on hard work, innovation, diversity, equity, and inclusion.



About This Job


Air and Space Force Solutions, a business unit within BAE Systems, has an opening for a Help Desk Administrator at our Hill Air Force Base, Utah location. The selected candidate will join our Information Services team and have an important role in supporting our mission of Strategic Deterrence through continual improvement and innovation. The position will have the following duties and responsibilities:

• Resolving technical problems in a help desk environment
• Working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Resolving access requests for user accounts and other desktop support functions
• Using automated tools and scripts to improve efficiency and accuracy
• Developing training and system documentation for users to promote efficient operation and applications
• Resolving technical problems in a call center/ help desk environment
• Using expertise in customer service and technical knowledge gained from prior programming experience to resolve issues surrounding installation, usage, and training on software and/or hardware products
• Where possible, using automated tools and scripts to improve efficiency and accuracy
• Providing technical assistance, training and system documentation for users to promote efficient operation of applications
• Perform other duties as assigned
  
  
  
  

What's In It For You

• Competitive wages
• Medical
• Dental
• 401k
• Paid time off
• Work/life balance
• Career development
• Tuition reimbursement
• Mentorship opportunities
• Rewards & recognition
  
  
  
  

Work Location


Hill Air Force Base, Utah



Travel


<10%



Clearance Requirement


This position requires an active final Top Secret clearance upon hire date. The applicant must be able to obtain and maintain a Top Secret/SCI clearance.



Certification Requirement


The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements on hire date or must obtain such within 6 months of being hired.



US Citizenship Requirement


Pursuant to a government contract, this specific position requires US citizenship.

#asfs #sitcs



Required Education, Experience, & Skills




Required Education and Years of Relevant Experience

• High School Diploma and 6+ years of relevant experience, or
• BS/BA Degree and 2+ years of relevant experience, or
• MS/MA Degree and 0 years of relevant experience
  
  
  
  

Experience Requirements

• Experience resolving technical problems in a help desk environment
• Experience working with internal and external users and organizations to support customer user-level requirements, including resolving end-user support requests, and researching and deploying advanced technologies
• Experience resolving access requests for user accounts and other desktop support functions
• Experience using automated tools and scripts to improve efficiency and accuracy
• Experience developing training and system documentation for users to promote efficient operation of applications
  
  
  
  

Clearance Requirement


This position requires an active final Top Secret clearance upon hire date. The applicant must be able to obtain and maintain a Top Secret/SCI clearance.



Certification Requirement


The applicant must meet DoD 8570.01-M IAT Level II or higher certification requirements.



US Citizenship Required


Pursuant to a government contract, this specific position requires US citizenship.



Preferred Education, Experience, & Skills

• Bachelor's degree in a technical field
• Experience with Atlassian Jira and Confluence
• Experience supporting a DoD customer
• Experience working in SharePoint
• Experience working on a Service Desk or Help Desk team, with demonstrated excellence in customer service
  
  
  

Pay Information

Full-Time Salary Range: $60076 - $102130

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.



About BAE Systems Intelligence & Security


BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.

Intelligence & Security (I&S), based in McLean, Virginia, designs and delivers advanced defense, intelligence, and security solutions that support the important missions of our customers. Our pride and dedication shows in everything we do—from intelligence analysis, cyber operations and IT expertise to systems development, systems integration, and operations and maintenance services. Knowing that our work enables the U.S. military and government to recognize, manage and defeat threats inspires us to push ourselves and our technologies to new levels.

This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.