IT Specialist

Job Summary

The IT Specialist provides technical support and maintenance for the organization’s computer systems, hardware, and software. This role is responsible for resolving help desk tickets, assisting with system installations and upgrades, and ensuring the smooth operation of end-user technology. The IT Specialist works closely with the Systems, Hardware, and Security teams to support organizational IT needs.

Essential Functions

Technical Support

Respond to help desk requests and provide Tier 1 and Tier 2 technical support.

Troubleshoot hardware, software, and network issues.

Assist with the setup, configuration, and maintenance of desktops, laptops, printers, and mobile devices.

System Maintenance

Support system updates, patches, and backups.

Assist with user account management and access control.

Maintain accurate documentation of IT assets and support activities.

Collaboration & Communication

Work with IT team members to support projects and deployments.

Communicate effectively with end users to resolve issues and provide training as needed.

Escalate complex issues to the appropriate IT staff.

Performs related duties. "

Requirements

• Participates in Core Connections training and applies GPTLHB Core Connections concepts and practices in their work.
• Familiarity and/or experience working with American Indian populations and respect for and knowledge of traditional, cultural, and spiritual practices of diverse American Indian communities, as well as an ability to work with other culturally and ethnically diverse populations.
• Proficiency with computer programs (Word, Excel, PowerPoint) and other Internet technologies.
• Valid driver’s license must be kept current, and certificates, credentials, or licenses must be kept current and consistent with regulations required by applicable federal, state, and/or grant regulations as apply to the position.
• Work in a cooperative and professional manner with OHC and GPTLHB staff.
• Treat Great Plains tribes and collaborators with dignity and respect.
• Utilize effective verbal and written communication skills.
• Advance personal educational development by attending training sessions and seminars as appropriate.
• Exemplify excellent customer service with tribal stakeholders, health board colleagues, program partners, service recipients, visitors and guests.
• Foster a work environment of wellness, courtesy, friendliness, helpfulness and respect.
• Consistently demonstrate respect for and acceptance of differing capabilities, cultures, gender, age, sexual orientation and/or personalities.
• Maintain and ensure organizational privacy and confidentiality.
• Promote an alcohol, tobacco and drug-free lifestyle.
  
  

Minimum Education & Experience Requirements

Education/Relevant Experience: Bachelor’s degree and one (1) year of experience, or associate’s degree and three (3) years’ experience, or high school diploma or GED and five (5) years of progressively responsible experience.

At least one certification: Security +; CompTIA A+; Network+; or related."

Preferred Experience Requirements

Experience with enterprise IT environments.

Familiarity with tribal health or public sector organizations.

The GPTLHB is a tribal organization that follows tribal preference laws. Our policy is to give preference to qualified Indian/Tribal candidates over qualified non-native candidates in hiring decisions if all other qualifications are equal.

Employment is contingent upon the outcome of all required criminal background checks.

Employee Health Requirements

Compliance with our Employee Health Procedure is a condition of employment. You are required to agree that you will comply with all job-related employee health screening and immunizations prior to your first day of employment. Jobs require that you have documentation that you have completed the following immunizations prior to your first day of employment: MMR (Measles, Mumps and Rubella, Varicella (Chicken Pox), Hepatitis B, Influenza, T-dap (Tetanus - Diphtheria - Pertussis), and COVID-19 vaccination is required. "