At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Brief Role Descriptions:

Customer 360 is an AXP-wide capability that provides a global organizational view of entities (that have or had an American Express relationship with at least one product or service globally), comprehensive insights, and linkages for consumer, merchant, and commercial. This fundamentally reshapes our ecosystem and the way we engage with our customers by using Amex internal/external data assets, machine learning algorithms and big data.

As a part of the Customer 360 Individual Platform team, you will partner closely with Product Manager(s), Data Science, Data Governance, Platforms and Technology teams to drive the Customer 360 product vision and strategy, supporting modernization of the platform and delivering on priorities across Acquisition, Marketing, Sales & Account Development, Compliance, Credit & Fraud Risk, Banking and Servicing.

Primary Responsibilities:

We’re looking for a skilled individual who can work in a cross-functional team and deliver on the following goals and objectives:

Support overall program management efforts including handling project status, managing stakeholders and collaborating across a wide net of partners including Product, Technology and Governance within and outside Customer 360.
Facilitate the optimization of product backlogs, efficiently translate the business needs into requirements and articulate it clearly to the scrum teams.
Write effective testing and acceptance criteria to ensure features are delivered in a timely manner.
Partner with product analysts and data scientists to drive identification and enhancement of Customer 360 Individual platform with the target to reduce customer generated incidents related to data and linkages for Individual Entities.
Showcase E2E ownership of analytical needs for the product.
Monitor performance and quality controls to identify any gaps, find solutions to elevate data quality/performance at product level.
Define, quantify and report on metrics related to product launch, process efficiency and performance.
Collaborate with scrum team(s) and demonstrate qualities consistent with AMEX leadership dimensions (empower, encourage, influence, deliver).

Qualifications Requirements:

2+ years professional experience ideally in Data Management and/or Product Owner role for data capabilities.
Bachelor’s or Master’s degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, or a related degree.
Strong program management, analytical and problem-solving skills.
Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change.
Ability to compile, summarize, communicate, and present findings to leadership.
Effective oral and written communication with the ability to interact effectively with diverse audiences across Business and Technical teams.
Excellent interpersonal skills with a focus to engage, influence, align and encourage partners and business partners across geographies to drive collaboration and alignment.
Self-starter who can work independently, has exceptional problem solving and critical thinking skills, strong organizational skills with great attention to detail.
Strong quantitative skills with an understanding of how to analyze large amounts of data and data flows, to identify patterns/insights and generate useful recommendations.
Good understanding of iterative development and Agile principles.

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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