Job Details

Description

A Sales Lead plays a dual role within the store, acting as both a Bear Builder and a Floor Leader on Duty during designated shifts. Their dedication to delivering exceptional guest service, fostering a positive environment, and driving sales goals will significantly contribute to the store's overall success.

Responsibilities

Bear Builder Role:
Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience
Actively engage with guests, demonstrating genuine enthusiasm for our brand
Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience
Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests
Strong team commitment; be dependable, engaged, and helpful
Floor Leader on Duty Role:
Be a role model to others in providing exceptional guest service to ensure a memorable experience
Guide, support, and direct a team of associates to ensure smooth store operations and the achievement of sales goals
Model Experience First behaviors
Work with the management team to address and resolve issues, making effective decisions to ensure smooth store operations

Required Qualifications

High school diploma or GED equivalent

Preferred Qualifications

Build-A-Bear store associate experience
Associate’s (or higher) degree in business, management, or a related field

Behavioral Traits For Success

Thrives in an Experience First environment
Connects with others to inspire results
Enjoys meeting and interacting with new people
Possesses a “How can I help” attitude
Strong desire to develop, train, and support others’ success
Exercises good judgment in ambiguous situations
Displays strong initiative and self-direction
Thrives in a dynamic and changing environment
Able to remain calm when faced with challenging circumstances

Working Environment

Active retail store leadership requires the ability to sit, stand, and move around for duration of shift
Work environments include indoor/outdoor malls, strip centers, and other retail locations
Lift > 25 pounds

Your Performance Will Be Measured On

Your performance will be measured by your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

Decision-making, judgment, and execution
Ability to create an Experience First culture for guests and associates
Achievement of assigned goals
Consistent execution of operational standards
Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

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