House Manager (32001)

Description

Full Time Position

Expected schedule is Day Shift, Monday through Friday, with on call duties outside of normal hours

Purpose: The House Manager is responsible for management of day-to-day facility operations. Ensures adequate staffing at the facility at all times. Directly supervises the facility Residential Counselors, and provides feedback of their performance on a consistent basis.

Accountabilities:

General Facility Management

• Assist in crisis intervention by supporting program employees, answering crisis calls and contacting appropriate service and support team members.
• Adhere to medication management protocol. Is constantly alerted to changes in medication orders. Conducts weekly medication audits.
• Responsible for facility cleanliness. Ensures completion of daily cleaning checklist, and provides supervision of residential employees’ completion of daily cleaning
• Responsible for health and sanitation at facility.
• Monitor household/grounds for cleanliness and ensure safe environment. Submit work orders as needed.
• Manage and supervise medication monitoring for all residents.
• Conducts monthly fire drills. Monitors fire safety programs to include equipment inspections and fire drills.
• Ensure individuals are receiving highest quality care.
• Lead resident meetings as directed by supervisor.
• Liaise with pharmacy, prescribers, physicians, neighbors, county and state officials.
• Ensure adequate program supplies.
• Collaborate with all individuals involved in treatment to include family members.
• Coordinate shift schedule so as to ensure adequate staffing. Be available for after hour’s telephone calls, and emergency shift coverage when necessary.
• Reviews and monitors medication protocol.
  
  

Staff Supervision

• Monitor interactions with employees and peers for professional and ethical appropriateness.
• Is responsible for facility staffing patterns and ensuring adequate shift coverage at all times.
• Fields phone calls from staff after-hours in regards to medication questions, resident crises, etc.
• Covers shifts on short notice as needed if adequate coverage is unavailable.
• Supervises staff work performance. Provides corrective action as needed.
• Completes annual staff evaluations.
  
  

Other General Expectations:

• Attend and positively participate in required meetings
• Ongoing development of skills and competencies.
• Follow all corporate policies, procedures, and protocols.
• Comply with all safety rules and regulations.
• Follow through on all directives and instructions.
• Maintain security of all corporate interests (security of keys, files, and facilities).
• Must have a criminal records clearance through the State Mental Health Division prior to starting employment.
• Must have a valid driver’s license and insurance
• Regular in-service training on issues relevant to residential care to total not less than 8 hours a year.
• Complete other tasks as assigned by supervisor.
  
  

Positions Reporting: (Listing of job incumbents reporting into this position): Residential Support Specialists

Education/Certificates/Licenses/Registration: QMHA credentials strongly preferred.

Experience/Qualifications: Previous experience in a supervisory role strongly preferred. Previous experience working in or managing a group home required.

Impact: New Narrative residential operations are an essential part of overall continuum of service and supports. As a member of a residential team, direct care employees will help to insure best practices, positive clinical outcomes, and quality of services.