Technical Support Coordinator

Position: Technical Support Coordinator

Position Summary: The technical support coordinator is responsible for the behind-the-scenes work of the RMA process. The technical support coordinator will assist our technical support center staff and CSA team by handling escalation requests about shipping, part numbers, RMA processing, and reimbursement inquiries. They will answer and resolve incoming requests from internal SolarEdge employees via phone, email, CSA tier, and escalations.

Are you ready to power the future?

At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide.

Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond.

With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work.

Location: Roseville, CA.

Duties and Responsibilities:

• Handle reimbursement inquiries/escalations/out of warranty
• Resolve shipment inquiries
• Create return shipping labels after RMA
• Return coordination with logistics (non-consignment)
• Coordinating with T2/T3 on high priority FA shipments and ensuring accuracy/completion
• Responsible for CSA inbox and CSA tier
• Complete P/N updates
• Weekly meeting with logistics and senior management to discuss process/procedure update
• Escalate system issues when identified via IS tickets
• Back-up RMA approvals
• Assist with CSAP calls when necessary
  
  

Requirements:

Required Skills and Qualifications:

• 3-5 years experience in technical support, operations, and engineering.
• Bachelor's degree in Engineering, Renewable Energy, or related field (preferred).
• Proven success in the CSA role and consistently exceeds KPI metrics
• Demonstrated knowledge of SolarEdge products and tools
• Experience and in depth knowledge of call center telephone technology
• Expert in customer service principles and practices
• Proficient in relevant computer applications
• Excellent accuracy with data entry and typing skills
• Knowledge of administration and clerical processes
• Experience in solar manufacturing, technical support, or industrial operations.
• Strong leadership, problem-solving, and communication skills.
• Knowledge of solar technologies, troubleshooting methods, and industry standards.
• Proficiency in CRM software, technical support tools, and Microsoft Office.
  
  

FAIR PAY & A JUST WORKPLACE

At SolarEdge, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation. The pay range for this position in California at the start of employment is expected to be between $18-21 per hour. It is anticipated that most qualified candidates will fall near the middle of this range. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations.

Even more importantly, please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits. Our highly competitive benefits package is designed to support your success at work, at home, and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!

SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts, identities, perspectives, and experiences that help advance the difference we make for consumers, and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply, including women, LGBTQIA people, people of color, and people with disabilities.