MANAGER PATIENT ACCESS CENTER

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Oversee the daily operation of the Access Center; provide leadership and direction to team supervisors and staff.
• Achieve the highest level of service and satisfaction to Cooper customers and patients.
• Meet Contact Center performance objectives.
• Promote the values and vision of Cooper University Health Care

• Integrate the Cooper brand, culture, patient focus, and behaviors into every contact.
• Assume responsibility for success of foundational Contact Center elements: workforce planning, scheduling, and optimization; management and operational practices; performance and quality; hiring; staff development; and training and on-the job support tools.
• Communicate clearly defined and realistic goals for Access Center representatives to achieve on a regular basis.
• Employ effective forecasting, scheduling, and resource planning standards.
• Enhance operational performance standards - monitor/report performance relative to approved metrics and successfully implement appropriate improvements.
• Plan for and implement enhancements to the Access Center that are sensitive to organizational needs; assess opportunities to enhance system(s) performance.
• Collaborate with Cooper practices and other departments to identify and resolve issues in a timely and equitable fashion.
  
  

Experience Required

3-5 years

Education Requirements

Bachelor’s Degree or equivalent combination of education, training, and experience.