Associate Program Manager - Practice Set

Our Opportunity

Chewy’s mission is to be the most trusted and convenient online destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is focused on re-defining how vets and pet parents care for their pets and are on a multi-year journey to build a set of new pet parent and veterinarian facing services, delivered via our Practice Hub platform, making it easier to keep pets of all shapes and sizes leading healthy, happy lives.

As part of this mission, Chewy Health is currently seeking an experienced individual to fill our Associate Program Manager position to join our Healthcare Services team based in Plantation, FL. This individual will work closely with the Clinic Sales team representatives and be responsible for onboarding and implementation of clinics onto new programs and services, cross-team partnerships with Tech to implement processes, and tracking of clinics through the onboarding flow (all CRM related tasks).

What You’ll Do

• Work in collaboration with the Inside Sales team to meet daily, weekly, monthly and annual enrollment targets
• Drive projects to the defined timeline, without sacrificing the quality of the implementation
• Track progress of clinic onboarding and implementation in various stages within Chewy’s CRM system, ensuring adequate follow-up to complete the enrollment and any customization steps
• Provide assistance to clinics during implementation and post-launch, including troubleshooting and triaging issues internally
• Partner with the tech team to develop and test manual backend processes for onboarding or implementation
• Identify systematic defects and recommend process improvement on products and services to increase project delivery and efficiency to improve customer satisfaction/loyalty
• Collaborate with Product Managers to work on assigned projects independently
• Create and maintain SOPs for onboarding or implementation
  
  

What You’ll Need

• Undergraduate degree in Business Management, Marketing, Finance, or a related discipline
• Minimum of 3 years of experience related to Customer Service and/or business-to-business sales and implementation
• Proven ability to manage multiple projects simultaneously while working with customers remotely or in person
• Strong oral and written communication skills
• Track record of delivering results in a fast-paced environment
• Able to of manage time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams
• Familiarity/proficiency with the following: Salesforce.com, Lucidchart, Jira, Confluence, SendGrid, Oracle, MS Office
• Position may require travel
  
  

Bonus

• Experience in veterinary or pharmaceutical industry
  
  

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

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