AV / IT Technician

Description

Join our team! Windsor Hospitality thrives in building hospitality careers. We want to design a path of professional growth and give you the keys to such success. We are recognized as a strong partner with warm-hearted hospitality staff nationwide. Windsor Hospitality is looking for their newest AV / IT Technician!

This position is located at the Renaissance Hotel in Asheville, NC.

Purpose for the Position:

The ideal candidate will be responsible for the installation, maintenance, and troubleshooting of audio-visual and IT systems. This role combines technical expertise in AV equipment with a strong understanding of IT infrastructure to support seamless communication, presentations, and events.

Essential Responsibilities:

• Audio-Visual (AV) Support:
• Act as a liaison between the hotel, its customers, and other 3rd party audio visual providers to coordinate and deliver world-class audio-visual services to
• Set up, configure, and operate AV equipment for meetings, events, and conferences, including projectors, microphones, speakers, video conferencing systems, and digital displays.
• Troubleshoot AV issues, ensuring minimal disruption during live events.
• Maintain and upgrade AV systems to meet evolving organizational needs.
• System Maintenance and Upgrades:
• Perform regular maintenance and updates on AV systems to ensure optimal performance.
• Monitor system performance and proactively address potential issues.
• Collaborate with vendors for the repair and upgrade of AV equipment.
• Documentation and Training:
• Maintain accurate documentation of AV setups, configurations, and troubleshooting processes.
• Provide training and support to staff on using AV systems.
• Maintain an inventory of all AV hardware and software.
• Collaboration and Customer Service:
• Work closely with other departments to understand and meet their AV needs.
• Deliver excellent customer service to internal and external stakeholders.
• Use good communication skills with employees and guests.
  
  

Skills and Abilities:

• Proficiency in operating and troubleshooting AV equipment, including projectors, sound systems, and video conferencing tools (e.g., Zoom, Teams).
• Knowledge of networking principles, including IP configuration and wireless networking.
• Ability to troubleshoot and resolve technical issues under time-sensitive conditions.
• Ability to work a cloud-based IT Helpdesk ticketing system.
• Proficient in Microsoft 365 applications including Office and MS Teams.
• Familiarity with AV control systems (e.g., Crestron, Extron)
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities.
• Ability to manage time effectively and prioritize tasks in high-pressure environments.
• Ability to travel between company locations or off-site events as required.
  
  

Requirements:

• Associate or bachelor’s degree in information technology, Audio-Visual Technology, or related field (or equivalent work experience) highly preferred.
• 2+ years of experience in AV/IT support, preferably in a corporate and events environment.
• Flexible work schedule, including early mornings, evenings, and weekends as needed for events.
• AVIXA CTS (Certified Technology Specialist) (Preferred)
• Crestron or Extron certifications (Preferred)
  
  

Featured Benefits:

Join a team that invests in you! We’re proud to offer a comprehensive and competitive benefits package to support the well-being and growth of all our eligible employees in our diverse and inclusive environment:

• Medical, Dental, Vision, Life and Disability Insurance: If eligible, enjoy access to quality healthcare plans to stay healthy and protected.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care expenses.
• 401(k) & Roth 401(k) Plans: Plan for your future with employer-supported retirement options.
• Employee Assistance Program (EAP): Confidential support services for personal and professional well-being.
• Career Growth Opportunities: We promote from within and invest in your long-term success.
• Paid Time Off (PTO): Take time to relax, recharge, and explore life outside of work.
• Paid Sick Leave: Supportive sick time policy to care for your health when you need it.
• Exclusive Employee Hotel Discounts: Take advantage of special rates for hotels in our brand portfolio—just for our team members and their family & friends.
• Enjoy complimentary On-Shift Meals (participating hotels): Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
• Recognition & Rewards Program: Our team members are regularly acknowledged through performance awards, milestone celebrations, and incentive programs that recognize excellence and dedication.
  
  

Windsor Hospitality is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Windsor Hospitality does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.