Director of User Experience Design

Job Details

Description

What is the job?

Are you ready to be fundamental in leading the modernization of how one of the biggest industries in the world connects its customers with the digital world?

If you are a user obsessed Design leader with an appetite for change, you could be a great fit for our brand-new position of Director of User Experience Design. You will be leading and growing a new cross-functional UX team that will take guardianship of all facets of our digital ecosystem; this includes the web, iOS, Android, kiosk, and point-of-sale channels.

You will report to our VP Digital Product & Design, Andrew Shearer and collaborate with various senior leaders within the company’s Digital & Operations space; ensuring every interaction, from browsing and checkout to post-purchase, is intuitive, seamless, and emotionally engaging.

What will you be doing?

• You will be responsible for leading & growing the UX design team which includes making key hires, advocating for UX excellence whilst building a supportive and innovative culture where you team feel like they can express their UX craft and develop their careers.
• You will define and drive the UX strategy across in theatre, web and mobile avenues by translating business opportunities and customer insights into compelling, high performing digital experiences that reflect a deep understanding of our consumers.
• You will be vital in driving cross-functional collaboration by partnering with Product Management, Engineering, Marketing & Data teams to ensure your UX vision is fully integrated into product development and design direction is constantly refined to deliver the best product for our consumers.
• You will build the fundamentals of design operations & execution for your team by establishing scalable workflows, usability testing, design system governance, accessibility standards, responsiveness and setting clear expectations to ensure the products stay on-brand.
• You will set the standards for a data-informed approach for measuring and optimising UX performance which includes, defining metrics and business goals by leveraging A/B testing, customer insights and analytics.
  
  

About You

• You will need a wealth of experience in software UX design for B2C companies, or other high traffic, consumer-driven business that have a diverse digital product offering, whilst having demonstratable people leadership experience.
• You will need native mobile app design and able to show expertise in A/B testing tools & processes, whilst being able to direct UX research, integrating both qualitative and quantitative insights into your strategy.
• You can demonstrate design craft and measurable business impact from previous roles via a portfolio of work that displays examples of UX design, information architecture, usability and visual design projects.
• You are comfortable working in a cross-functional environment where you will need to communicate technical knowledge to several non-technical stakeholders at varying levels within the business.
• You have a technical grounding which helps you understand front-end technologies and their impact on design systems whilst leading, scaling and contributing to design systems.
• You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us
  
  

About Regal

• Regal Cinemas – where movie magic meets unforgettable experiences!
• At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic.
• With over 9,000 screens across 751 locations in 10 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.
• Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.
• What really makes Regal shine? Our people. We’re passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life’s like behind the scenes of the big screen!
• Read more about the Regal culture here – Regal Careers
  
  

Our Benefits

• Free movie passes and discounted concessions at any Regal location
• Paid vacation time and sick leave to support a healthy work-life balance
• Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
• Summer half-day Fridays during the summer season
• Medical and prescription coverage, with company contributions toward the cost
• Company-paid life insurance and disability insurance at no cost to employees
• Dental, vision, and supplemental life insurance options available for employees and their dependents
• Additional coverage options including accident, critical illness, and hospital indemnity insurance
  
  

Inclusion & Belonging

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the talent team.

Do you feel like you don’t have all the experience listed but would love to explore a career at Regal? Please still contact [email protected]. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn’t want this to prevent us from meeting you.