Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Strategically drives profitable Leisure revenue and market share growth for RHG globally, through the focus on selected portfolio of strategic accounts and strategic leisure sectors and/or selected POS, majority from the US.

Develops aligned qualification process to drive qualified business towards RHG, to and within the areas and theatres. For team leading tasks, coaches the Sales Team directly, to ensure that all opportunities (all brands) are optimized from, to and within the areas and theatres

To drive profitable Leisure revenue and market share growth for hotel(s) through the focus on a selected portfolio of existing /new strategic accounts as defined by the line manager to ensure account development is properly implemented at all levels
Focus is on strategic segments and accounts
Develop relationships with identified key international accounts (3rd Party Intermediary) within appropriate region/segment in order to drive all profitable revenue and market share growth for the Radisson Hotel Group
Develop knowledge of each account, its pipeline, full global potential, supplier management and strategic focus
Create consultative selling approach to maximise commercial opportunity for Radisson Hotel Group
Work alongside, communicate & co-ordinate with other Sales Team Members across Areas/Theatres to deliver total Account planning.
Ensure effective communication and coordination with other department of the commercial organisation to ensure that relevant strategy is understood and aligned.
Support leisure evolution i.e. cruise sector, religious travel and other from potential Global Leisure Accounts
Leveraging on RHG channel transformation and automation within Leisure procurement and reservation process (LGR) where applicable

Key role responsibilities:

To develop and manage a portfolio of selected Leisure Group and other segment accounts across US and EMEA (and or other Theatres) as per RHG customer lifecycle standards
To drive profitable revenue growth for the strategic Leisure Group accounts, meet budget targets, and capture opportunities for the Radisson Hotel Group (all brands and types)
To ensure product knowledge of RHG portfolio, and identified key hotels
To monitor and support LGR RPF’ process status, systems deployment and business case optimization(where applicable)
To perform global negotiation meetings, with professional aligned pre- and post-preparations to optimize RHG strategies and maximize market share
To research, identify and establish new business sales potential, contacts, develop relationships and revenue opportunities from new and existing clients
To develop and implement focused strategies for account development in order to penetrate accounts and communicate to all internal stakeholders, leveraging collaboration and work from analytics team
To undertake regular meetings and activities with managed accounts and ensure they have the knowledge to grow business and revenues
To agree tactical communication and or marketing activity activity to underpin the account strategies and deliver increased customer / market share activity monitors progress on a timely basis
To ensure regular communication with clients to deliver key messages and support the hotels as/when required
To organize and host client events, and familiarization trips, to enhance relationship and build client knowledge
To demonstrate a growth in production revenues and market share with account base, focused on total profitable revenue
To ensure all activities are recorded within all accounts via CRM on a regular basis
To work with Area Sales Teams and sales support team to assist handling enquiries, account development and how to follow up on key series
To attend team meetings as/when required
To perform regular communications with all stakeholders internally & externally
To participate in industry networking events and maximize membership within industry associations
To stay on top of industry trends, news, competitor activities and update the team accordingly

Competencies and Skills:

Strategic Perspective

Ability to take a wider view without losing sight of short-term priorities
Capacity to contribute to the overall planning and objective setting process for their accounts
Keeps on top of changes in the industry & markets focused on changing technology, booking trends and distribution development

Commercial Focus

Has an in-depth understanding of the market place and focuses on maximizing profitable market share
Makes revenue decisions with a clear consideration of both profit and costs
Is vigilant to new opportunities and ways to exploit the international business environment
Has good analytical skills for understanding and communicating account performance

Active Relationships

Excellent at building strong relationships with existing contacts/accounts
Has a clear view of who are the key players and develop relationships at all levels of the client interface
Seeks out new relationships and hosts client events in a pro-active way
Tackles conflicts skilfully and diplomatically in pursuit of win-win solutions
Strong communication skills
Builds strong internal relationships with sales team and other commercial stakeholders

Quality Results

Operates to a clear overall plan for developing new and existing accounts and closely monitor progress to achieve sales results
Good at time management, multi-tasking and prioritization
Can adapt plans quickly in face of changing demands/circumstances
Diligent in keeping customer databases and activity logs up to date

Problem Solving

Can quickly weigh up the options, solve problems and prioritise opportunities based on value
Strong negotiation skills to support overall goals and strategy

Passion and Integrity

Has got a passion to sell, close deals and deliver results
Motivated by tough sales targets
Can work without direct supervision
Role model of integrity who treat people with respect

General Responsabilities:

Health and Security:

Ensure that all potential and real hazards are reported and reduced immediately
Fully understands the fire, emergency and bomb procedures
Ensure the safety of the people and property within the premises by applying office regulations and adhering to existing laws and regulations
Anticipate possible and probable hazards and conditions and either corrects them or take action to prevent them from happening
Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

Laws, Regulations and Policies:

Follow all applicable laws, corporate standards and guidelines
Responsible Business – shows involvement and interest in environmental and/or social issues

Miscellaneous:

Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies in order to achieve the overall objectives of this position
Attend meetings and training required by the line manager
Assist colleagues to perform similar or related jobs when necessary
Accept flexible work schedule
Continuously seeks to endeavor and improve the department’s efficient operation and knowledge of own job function
Share best practices within the team

Job requirements and qualitifcations:

Minimum education: Desirable but not essential university degree at bachelor level or equivalent

Hospitality or related higher education

Minimum experience: At least 2-3 year’s Strategic Account Management

Track record of Sales excellence (preferable within Leisure)

Experience within hospitality and related travel/leisure companies an advantage

Language skills: Fluent in English (written and verbal) with professional working knowledge of key languages in

operating area

Skills

Leisure

Account Manager

Global Account Manager Leisure, US

About the Job

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