Operations (Director / VP) - Startup Generalist

About The Company

Change the future of dementia care with Tembo Health. We’re making it effortless to manage dementia and senior health by deploying evidence-based clinical pathways and embedding technology built for seniors. Most PCPs may be uncomfortable diagnosing and managing dementia, leaving families feeling confused and unsupported. Making matters worse, dementia families can see medical costs, hospitalizations, and ER visits increase exponentially over time. With our innovative dementia care management solution, we empower patients, caregivers, primary care physicians, and health plans to navigate the complexities and burden of dementia care. Together, let's create a brighter and easier future for senior care.

We're venture backed, with funding from big tech investors like Bloomberg Beta, B Capital, Resolute, AARP and led by a cadre of entrepreneurs who have built and scaled unicorn tech companies (e.g., Flatiron, Oscar, Imagen). Our team includes startup veterans, physicians, and more. We're here to make a big, meaningful impact on healthcare and have fun while we're at it. We're looking for smart, mission-driven, goal-oriented team members who are creative problem solvers and big dreamers. If that sounds like you, let's talk!

Our Values and Culture

At Tembo, we're on a big mission: improve health outcomes for seniors. To make this mission a reality, we value several things in how we work:

• Families First. We're here to make the lives of families better and every activity has this in mind.
• Great Ideas. It doesn't matter whose idea it is, if it's a great idea, let's do it!
• Get Stuff Done. Ideas are nothing without implementation. So go ahead and try things, break stuff, learn and improve.
  
  
  

In line with our values, we look for people who are

• Person-centered. You are able to identify and work towards what each person wants and needs. You see satisfaction as tantamount to success.
• Solution Oriented. You're constantly learning and applying your knowledge to find innovative solutions. You love sharing your ideas and workshopping ideas to get to great answers. You're excited by the prospect of iterating on products and processes to make them better over time.
• Efficient & Effective. You know what it takes to accomplish your goal and aren't afraid to put in the work. More importantly, you know how to ruthlessly prioritize and focus on the important activities.
  
  
  

Our team features a wide breadth of experience in various industries and functions. This means we're bringing different ideas to the table that yield lively discussions and creative solutions that couldn't happen with industry experts alone.

About The Role

We’re looking for someone obsessed with Operations to assist us with our growing clinical team. Depending on experience, the role can be at the Manager, or Director or VP level and will report directly to our CEO. This is a rare opportunity to join the leadership team at healthcare startup that has found product market fit and is actively scaling. Ideal candidates are startup generalists or wizards, i.e., you relish solving messy problems, building scalable solutions, dashboards, and teams, then moving on to the next messy problem.

Responsibilities.

• Manage roll out and maintenance of product lines. You'll work with subject matter experts to design workflows for new service lines, work with engineering and others to build tools and document processes, and train staff on new processes.
• Manage day-to-day clinical operations. You'll be asked to coordinate and execute all non-clinical aspects of patient care, starting with patient registration through appointment note sharing through claim followup. You'll build and monitor processes to ensure that clinicians are providing quality, evidence-based care.
• Develop tools that improve the work of all team members. You'll leverage Google Suite and other tools to directly build tools and materials that will help the team with things like calculating and communicating the impact of Tembo to clients. You'll design and implement workflows to improve the experience of nursing home staff, patients and clinicians.
  
  
  

Sample Work Plan

With in the first week, you'll own and manage day-to-day clinical operations with activities like

• clinician scheduling
• clinician licensing
  
  
  

Within the first month, you'll have used your operations experience and service-first approach to manage key stakeholders

• designing evidence based workflows
• identifying and monitoring key KPIs
  
  
  

Within first three months, you'll use your problem solving skills make sure our operations can serve our quickly scaling company through activities like

• designing and implementing clinical workflows for new specialties
• identifying inefficiencies in processes and implementing improvements
• forecasting resource needs
  
  
  

Within 6 months, you'll use you innovation to develop best in class procedures across the company

• implement high levels of automation
• serve as subject matter expert with Engineering team to build tools for the clinical and account management teams
  
  
  

Salary

$120k to $170k

Plus equity, benefits, PTO

About You

Qualifications.

You’ll be successful in this role if

• You have a service first mentality
• You strive to make things efficient
• You love the challenge of figuring out something new
• You’re not afraid to pick up the phone
• You've worked in operations or similar role for 7 or more years
• You're skilled at
• Excel
• Data analysis
• Problem solving
• Operations
  
  
  

Suggested Requirements.

The following experiences are suggested but not required:

• You've worked on large or growing teams
• Experience with enterprise level contracts
  
  
  

Bonus Qualifications:

• Previous healthcare startup experience
• Located in the New York City area