Client Onboarding Success Coach

Description

About Inhabit

Inhabit operates a unique collective of tech-forward companies serving the residential, commercial and vacation rental industries. Our brands’ strategic partnerships deliver transformative software solutions and services across our brands. We believe that property and vacation rental managers should have the opportunity to choose the platforms that best support their business goals and that they should be able to benefit from strategic partnerships across our ecosystem.

About

About Streamline Vacation Rental Software

We are the industry leader in vacation rental software. In 2020, we had our best year to date, and we are excited to continue that growth in 2021 and so on. Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.

If you’re interested in joining a team working to build a unique, world-class software with a relentless focus on the customer, you’ve come to the right place.

Job Description

As a Client Onboarding Specialist, you play a vital role in our growing company. You are the primary point of contact for clients during the onboarding process from start to finish. You conduct online software training sessions covering areas such as revenue management, accounting, housekeeping, etc. The Training Specialist is the “go-to” person for problems concerning “how to” perform specific tasks within the software, ensuring the client is fully trained in the software before they go-live.

We have an innovative, fast-moving team that continuously pushes out new features, always striving to learn and innovate. If you like this kind of environment, we would love to have you on the Streamline team.

We are looking for a highly motivated, polished self-starter with an engaging personality who thrives on personal and professional development. We want someone yearning for longevity and loyalty to our growing company. This position has endless growth opportunities.

Functions And Responsibilities

• Responsible for coaching new clients in understanding how to set up and use our software
• Attends welcome calls and introduces the client to our onboarding learning platform
• Creates initial system shells for new clients
• Manages and educates clients how to navigate our online learning platform to find their onboarding content and instructions
• Schedules/facilitates coaching calls accordingly (based on contract expectations) to get clients’ software live on schedule, or as applicable based on progress.
• Communicates regularly with clients to ensure they stay on track
• Actively participates in internal team meetings
• Works cohesively with other onboarding team members to deliver an optimal onboarding experience
• Updates clients after each training call accordingly with call recording details & other relevant content discussed
• Conducts a review of each system at the end of training in preparation for activation
• Escalates & documents any issues or challenges that may arise during onboarding
• Participates actively in all team & company meetings
• Asks questions and provides suggestions as needed
• Responsible for client administration inside our online learning platform & CRM
• Works independently to understand and deliver accurate training that educates clients on our products and services
• Responds to and troubleshoots client’s questions throughout their onboarding
• Identifies training gaps and recommends changes to management team as necessary
• Updates and sometimes creates new content such as: courses, guides, articles, presentations or any educational materials internal/external as needed
  
  
  

Qualifications

Minimum Qualifications

Preferred:

• 3 + years technical/software training experience and/or
• 2 + years of vacation rental industry experience and/or
• 2 + years vacation rental software experience
  
  
  

Required:

• Enthusiastic, strong work ethic, and positive “can-do” attitude above all
• Self-starter attitude with the ability to think creatively and achieve scheduled deadlines
• Professionalism and clarity in your verbal, written, and presentation skills
• Excellent listener, communicator, and collaborative team player
• Friendly, approachable, and eager to learn
  
  
  

Education Requirements

• Bachelor’s degree or comparable experience
  
  
  

Type

• Full time
  
  
  

Location

• Chandler, Arizona
  
  
  

Our Company is an Equal Opportunity Employer and complies with all federal, state, and local laws, including providing reasonable accommodations to applicants .