Call Center Representative-Bilingual(Spanish)

Brief Description

SENTA Partners is a leading Management Services Organization (MSO) specializing in providing comprehensive support to ENT and Allergy private practices. Our mission is to help people Breathe better, Hear better, Live better. At SENTA, we focus on the operational efficiencies and financial performance of our partner practices, allowing physicians to focus on delivering exceptional patient care. We are committed to fostering a collaborative and supportive work environment where our employees can thrive and grow.

Position Summary

We are seeking a highly motivated and customer-focused Call Center Representative to join our dynamic team. The Call Center Representative will serve as the first point of contact for patients and play a crucial role in delivering exceptional customer service. This role requires strong communication skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities

Patient Interaction:

• Answer inbound calls promptly and professionally.
• Schedule, reschedule, and confirm patient appointments.
• Provide information about services, procedures, and treatments offered.
• Address patient inquiries and concerns with empathy and professionalism.
  
  
  

Administrative Duties:

• Verify and update patient information in the electronic medical records (EMR) system.
• Assist with insurance verification and authorization processes.
• Document and escalate patient complaints or issues to the appropriate department.
• Coordinate with clinical staff to ensure seamless patient flow and care.
  
  
  

Communication:

• Handle outbound calls for appointment reminders, follow-ups, and patient satisfaction surveys.
• Communicate effectively with patients, caregivers, and medical staff.
• Relay messages accurately and promptly to the appropriate personnel.
  
  
  

What We Offer:

• Work Location: Remote
• Comprehensive Health Benefits (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short & Long Term Disability
• Holidays & Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Retirement 401(k) Plan and Safe Harbor Match
  
  
  

Requirements

Qualifications:

Education:

• High school diploma or equivalent required
• Additional certification or training in customer service or medical office administration is a plus
  
  
  

Experience:

• Previous experience in a call center, customer service, or medical office setting is preferred
• Familiarity with ENT and Allergy medical terminology is advantageous
  
  
  

Skills:

• Excellent verbal and written communication skills
• Proficiency in using computer systems and software, including EMR systems (eClinical Works experience preferred)
• Strong organizational skills and the ability to multitask
• Ability to work independently and as part of a team
• Bilingual skills (English/Spanish) are a plus
  
  
  

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Summary

• Certain US jurisdictions require SENTA Partners to provide new employees with a reasonable estimate of the salary for this role at the location in which the job may be performed. The posted salary range reflects our best estimate at the time of posting, though it's important to remember that actual salaries may vary. Factors that determine the final salary offer include office location, experience, skills, and current organizational needs.
• SENTA Partners is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status.