Entry-Level UC Helpdesk Technician

About Pacific Office Automation

Pacific Office Automation (POA) is one of the largest independently owned document imaging and technology dealers in the U.S. Since our founding in 1976, we’ve expanded to over 30 branches across ten western states. With more than four decades of success in office technology and service, we’ve built strong partnerships with leading manufacturers like Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

At POA, we’re more than just a tech company—we’re a team focused on growth, opportunity, and employee success. We’re committed to being a long-term employer by offering ongoing training and certifications to help our team stay ahead in a fast-evolving industry. We also believe in fostering a culture where every voice matters, regardless of role or tenure.

Position: Entry-Level UC Helpdesk Technician

We are looking for a motivated Entry-Level Unified Communications (UC) Helpdesk Technician to join our growing team. This is a great opportunity for someone looking to launch their career in IT. If you have a technical mindset, strong communication skills, and a passion for customer service, we want to hear from you.

Key Responsibilities

• Support Hosted Voice customers with MACD (Moves, Adds, Changes, Deletions) requests
• Troubleshoot complex issues related to software, VoIP handsets, and call quality
• Maintain service best practices and assist with internal infrastructure
• Use tools like Wireshark to troubleshoot SIP traffic and connectivity issues
• Learn fundamentals of IP networking and routing
• Respond to hardware/software failures and assist with resolving system issues
• Participate in virtual deployments and data entry for new implementations
• Collaborate with senior technicians and project managers on new installs and upgrades
  
  

Qualifications

• Associate degree preferred
• 0–2 years of experience with VoIP or Unified Communications platforms
• Strong customer service and communication skills
• Technical aptitude and willingness to learn
• Working knowledge of Microsoft Office 365
• Help Desk experience a plus
  
  

Benefits

• $38,000–$48,000 per year DOE
• Growth opportunities and advancement into leadership roles
• Collaborative, team-oriented work environment
• Comprehensive health benefits: medical, dental, vision, life
• 401(k) with company match
• PTO, vacation, and sick leave
• FSA/HSA plans
  
  

Our Commitment to Diversity & Inclusion

Pacific Office Automation is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, gender, identity, orientation, age, religion, veteran status, or any protected characteristic.

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